Meineke Car Care is seeking a motivated, performance driven Service Advisor to join our team. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred.
Customer Service
-
Put customer first in every transaction; go above and beyond to WOW the customer
-
Maintain “YES COMPANY” atmosphere – find ways to say yes to customers and ensure they leave satisfied
-
Follow Meineke procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done
-
Follow Meineke procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs
-
Follow Meineke procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-up, informing customer of CSI program, etc.
-
Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise
Sales
-
Meet weekly and monthly personal sales goals
-
Contribute to overall center sales goals
-
Role play presentations with team member before presenting to customer
Phone Procedures
-
Follow Meineke telephone procedures at all times, including daily role play to maintain skills
-
Listen to recorded calls on a regular basis; identify areas for improvement
-
Help to train and role play other team members as needed. Help others stay sharp
Building Estimates
- Maintain a high-level knowledge of Tekmetric. Be able to build a complete repair ticket quickly and efficiently.
-
Use Job Builder, sales packages, and ISE to build complete estimates for all work recommended by technicians
-
Build complete repairs, including all appropriate parts, services, accessories, and labor to protect a customer’s investment and ensure vehicle systems work properly
-
Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct.
-
Assign invoices to correct RO numbers.
-
Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc
Center Upkeep
-
Proactively work to maintain clean, comfortable, professional center image at all times
-
Assist as needed in any regular center maintenance
-
Handle cores, returns, inventory deliveries, and other center upkeep tasks as requested
-
Perform closing duties as needed (close day in Mkey, bank deposit, cash audit, etc
Teamwork
-
Be a team player. Help other people meet their goals
-
If you see something that needs to be done, do it without being asked
-
Train & teach new team members as needed
-
Contribute to a positive, productive team environment
Additional Duties
-
Follow all center policies & procedures
-
Do anything else asked of you
-
ASE certified or equivalent a plus
-
Must be able to lift 50 lbs
-
Must have a valid drivers license
As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In nearly 900 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
