Commercial Attendant / Public Space Attendant / Houseperson
IMMEDIATE SUPERVISOR: EXECUTIVE HOUSEKEEPER or GENERAL MANAGER
SUMMARY: Maintains hotel premises in clean and orderly manner by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other job-related duties may be assigned.)
- Cleans rooms, hallways, lobby, lounge, rest rooms, corridors, elevators, stairways, employee break room, storage rooms and other work areas.
- Sweeps, scrubs, waxes, and polishes floors.
- Washes windows, door panels, and sills.
- Empties wastebaskets; empties and cleans ashtrays.
- Transports trash and waste to disposal area.
- Replenishes bathroom supplies. Replaces light bulbs.
- Reports all maintenance-related problems to the maintenance department through proper communication channels.
- Handles front desk requests for guest amenities in a timely manner (within 15 minutes).
- When tasks are completed or upon guest request, associate may be asked to clean rooms.
- Proper organizational skills displayed when stocking carts.
- Responsible for careful and efficient use of supplies issued for performance of cleaning and maintenance duties.
- Proper uniform, including nametag must be worn at all times.
- Acknowledgment and a pleasant greeting given to each and every guest.
- Thorough knowledge of all in-house products along with local area information to assist guests when needed.
- Team effort displayed in keeping the commercial area clean and neat.
- Employee will empower herself/himself to accept any customer problem brought to their attention as their problem and do everything in their power to get the problem resolved.
- Employee will assume the responsibility of maintaining the storerooms in a clean, neat, and organized state.
- Employee must display a team attitude and assist co-workers when the need arises.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read a limited number of two- and three- syllable words to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using unites of American money and weight measurements, volume, and distance.
REASONING ABILITY: Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls. The associate frequently is required to reach with hands and arms; and stoop, kneel, crouch, or crawl. The associate frequently is required to talk or hear.
The associate must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate occasionally works near moving mechanical parts.
The noise level in the work environment is usually moderate.
