DEPARTMENT / LOCATION: MAIN EMERGENCY DEPARTMENT - STROGER
SHIFT: 7AM - 3PM
Job Summary AFSCME 1111
Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.
Typical Duties
- Collects and analyzes all required patient demographic, insurance and financial data to admit, register and pre-admit patient from all payor classes
- Updates any new or change of information into the system
- Scans insurance cards; ensures completion of all necessary paperwork
- Follows all applicable regulations and standards for registration
- Secures all signatures required to provide medical treatment, assign insurance benefits, release of information with referral to Medical Assistant-No Grant (MA-NG) Caseworker
- Completes the Medicare Secondary Payor (MSP) questionnaire
- Obtains and verified all insurance information
- Assures that scheduled procedures are verified and pre-certified with insurance companies
- Initiates electronic and/telephone inquiries to insurance payors and claims administrators
- Performs patient scheduling functions for app appointment requests
- Maintains admission, discharge and transfers for proximity input to monitor internal and external bed assignments
- Collects all required bed reservation information prior to bed assignment
- Maintains personal computer literacy of access software functions
• Maintains a level of professionalism wen working with the hospital department, physicians, physician’s office staff and patients • Performs other duties as assigned
Minimum Qualifications
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High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
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One (1) year of progressively responsible clerical experience is required.
Preferred Qualifications
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Prior experience in a hospital/physician’s office is preferred.
Knowledge, Skills, Abilities and other Characteristics
- Thorough knowledge of patient registration and scheduling requirements
- Knowledge and familiarity with hospital/clinical based systems
- Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
- Strong customer services and empathy skills
- Demonstrates good computer and typing skills
- Demonstrate good phone and email etiquette skills with strong response times
- Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills
- Ability to function autonomously as a team member in a multidisciplinary team
- Demonstrate attention to detail, accuracy and precision
- Demonstrate a high degree of confidential and discretion
Physical and Environmental Demands
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.
VETERAN PREFERENCE
PLEASE READ
When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
- Meet the minimum qualifications for the position.
- Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
- Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR
A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
BENEFITS PACKAGE
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
100% Tuition Reimbursement for nursing-related programs
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
- Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
- Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
- CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER
