Job Description:
Job Title: Customer Service Manager - ENT
Location Charlotte NC 28269
Duration: 3 Month Contract
Job Summary:
We are seeking a skilled Customer Service Manager – ENT to support customer and distributor order operations. This role is responsible for managing orders from placement through delivery, serving as the primary point of contact for order updates, and coordinating with factory, supply chain, logistics, and warehouse teams to ensure accurate and timely order fulfillment while delivering an excellent customer experience.
Key Responsibilities:
- Manage customer and distributor orders from order entry through delivery.
- Serve as the primary point of contact for order status, changes, and delivery updates.
- Coordinate with factory teams, including scheduling, supply chain, logistics, and warehouse, to ensure timely order fulfillment.
- Resolve customer inquiries and issues while providing excellent customer service.
- Track orders, monitor progress, and communicate updates to customers.
- Work with internal teams to improve order processes and customer satisfaction.
- Maintain accurate order records using SAP, Salesforce, or other CRM systems.
- Support special projects and ensure a smooth customer experience throughout the order lifecycle.
Required Qualification:
- High School Diploma or GED.
- 3+ years of Customer Service or Order Management experience.
- Strong communication, customer service, and organizational skills.
- Proficiency in Microsoft Office.
- Experience with SAP, Salesforce, or other CRM systems preferred.
- Experience in HVAC, manufacturing, construction, or factory environments is a plus.
- Ability to multitask in a fast-paced environment and be open to relocation.
#CS
Pay: $18.00 - $21.00 per hour
Work Location: In person
