We are looking for a friendly, professional, and service-oriented Hotel Front Desk Agent to serve as the first point of contact for guests and help create a welcoming arrival experience. In this role, you will manage check-ins and check-outs, handle reservations, answer guest questions, process payments, and coordinate with housekeeping and other departments to ensure a smooth and pleasant stay.
Key Responsibilities
· Greet guests warmly and provide a professional, positive first impression.
· Perform check-in and check-out procedures accurately and efficiently.
· Manage room reservations by phone, online, and in person.
· Verify guest information, payment details, and issue room keys.
· Answer questions about room availability, rates, amenities, hotel policies, and local attractions.
· Respond promptly and professionally to guest requests, concerns, and complaints.
· Coordinate with housekeeping, maintenance, and other hotel staff to resolve guest issues and ensure room readiness.
· Process payments, post charges, and maintain accurate guest records.
· Promote hotel services, upgrades, and amenities when appropriate.
· Maintain a clean, organized, and secure front desk area.
Qualifications
· Previous experience in hospitality, customer service, reception, or front desk operations preferred.
· Strong communication and interpersonal skills.
· Excellent organizational skills and attention to detail.
· Ability to multitask and remain calm in a fast-paced environment.
· Basic computer skills and familiarity with reservation or property management systems preferred.
· Professional appearance and customer-focused attitude.
· Availability to work flexible shifts, including evenings, weekends, and holidays.
Work Environment
This position typically requires standing for extended periods, interacting with guests throughout the shift, and working in a fast-paced hospitality environment. Schedules may include mornings, evenings, weekends, and holidays based on business needs.
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
