Overview
Join our dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be essential in creating a welcoming environment for patients and supporting the smooth operation of our medical practice. In this vital role, you will serve as the link between the office and patient's cases, managing patient interactions, coordinating appointments, insurance and attorney verifications, and ensuring efficient administrative workflows. Your enthusiasm and attention to detail will help foster a positive experience for everyone who walks through our doors. This paid position offers an exciting opportunity to develop your career in medical office management while making a meaningful difference in patient care.
Responsibilities
- Greet patients warmly and professionally, providing excellent customer service at the front desk
- Schedule appointments accurately using WEBPT
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes
- Contact patients' attorney and verify representation
- Collect and process patient payments, perform medical collections, and manage billing procedures
- Review and update medical records ensuring compliance with HIPAA and clinical confidentiality policies
- Assist with documentation review, coding (CPT, ICD-9, ICD-10), and ensure accurate medical coding for billing purposes
- Manage multi-line phone systems with professional phone etiquette, directing calls efficiently and courteously
- Maintain organized filing systems for medical records, lab results, and other clinical documentation
- Support clinical staff by coordinating care plans and facilitating communication between patients and providers
- Utilize various EMR systems such as eClinicalWorks or Dentrix to document patient information accurately
- Conduct intake procedures for new patients, including data entry and initial documentation review
- Perform office management tasks such as filing, data entry (including 10 key typing), and managing electronic health records (EHR)
Experience
- Prior clinic or healthcare office experience is highly preferred; physical therapy experience is a plus
- Strong knowledge of medical terminology, auto insurance processes, and health information management principles
- Experience with EMR/EHR systems like Epic, Meditech, or WebPT
- Demonstrated proficiency in medical billing, coding (ICD-9/10, CPT), and Medicare documentation requirements
- Excellent computer skills including Microsoft Office Suite (Word, Excel) and familiarity with office management software such as Eaglesoft or Dentrix
- Bilingual abilities are desirable to serve diverse patient populations effectively
- Proven ability to handle multiple priorities efficiently in a fast-paced environment while maintaining professionalism and accuracy
- Knowledge of clinical confidentiality policies aligned with HIPAA regulations is mandatory
This role is perfect for motivated individuals eager to bring energy to a busy healthcare setting while honing their administrative skills. If you thrive on providing exceptional patient service and supporting a collaborative team environment—this is your chance to make an impact!
Work Location: In person
