The Ford Agency is actively recruiting for a temporary Help Desk Analyst to join a professional services firm based in Bethesda. This individual will join a busy team, provide support to end-users, and maintain systems and applications for the firm. The ideal candidate will have at least 2 years of help desk experience, enjoy finding solutions, and know how to deliver exceptional IT service to a broad range of professionals. This is a temporary role and is available immediately!
Responsibilities Include:
- Resolve service requests in a timely manner to users remotely and onsite
- Add, update, and delete user profiles and accounts
- Assist with creating user guides for IT processes and procedures
- Troubleshoot hardware, software, network, and application issues
Qualifications Include:
- Bachelor's Degree
- 2+ years of experience in end-user support in a Microsoft/Windows environment
- Experience with MS Office Suite, Windows 10/11, imaging, and Mac hardware
- Knowledge of ticketing systems
- High level of attention to detail
- Excellent interpersonal and communication skills
Compensation:
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
To see more positions available through The Ford Agency, please check out our website at www.ford-agency.com.
