Do you enjoy providing friendly, knowledgeable service to customers in a fast-paced retail environment?
Are you organized, self-motivated and detail-oriented, particularly when it comes to appliance sales and service?
Would you like to be part of a winning team with plenty of opportunities to earn AND grow your career?
THEN COME TALK TO US!
As the largest locally-owned appliance company, Standard TV and Appliance is searching for an eCommerce Salesperson to meet our growing online sales needs.
Job responsibilities include, but are not limited to:
- Providing excellent customer service in-person, via email and/or SMS text messages, and telephone.
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Converting website traffic into sales via online chat.
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Maintaining minimum sales standards as outlined by management.
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Maintaining a well-organized, responsible, and positive attitude.
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Additional job functions and position qualifications as listed below.
Position is full-time PLUS benefits. Salary is based on commission.
BENEFITS INCLUDE:
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Employee Discount Program on purchases
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Health and Dental Insurance
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Paid Time Off/Paid Holidays
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Stable company atmosphere (over 70 years in business!)
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PLUS FUTURE OPPORTUNITIES FOR ADVANCEMENT
ESSENTIAL JOB FUNCTIONS:
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Greet the customer with a smile and positive attitude.
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Provide customer service (treat the customers as your family).
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Engage active website visitors within 120 seconds of arriving on our site.
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Engage active 'live chat' requests within 15 seconds.
- Qualify leads and move conversations offline to phone, text, email and, if possible schedule appointment in retail locations.
- Maintain minimum sales standards per Minimum Expectations Addendum.
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Maintain accurate knowledge of all product functions, features and benefits sold by Standard TV and Appliance.
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Follow the Sales Handbook, Memos and Policies & Procedures.
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Dress as per Sales Handbook, including a name tag.
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Punctual for shift, should be punched in on or before start time.
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Ask the on duty Person-in-Charge (PIC) for assistance if you are not able to close the sale.
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Follow up on all bids, SOR reports, "NA" reports, and others as assigned.
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Follow up on all customer calls before leaving your shift.
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Follow online merchandise and pricing direction from the buying office.
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Attend regular sales meeting (as scheduled).
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Attend training sessions, Daily, Weekly, Monthly, factory off-site & on-site as required or available.
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Prioritize the preservation and protection of JBC Limited, LLC.'s (and all dbas) reputation and public image of integrity.
MINIMUM QUALIFICATIONS:
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Prior work experience offering friendly customer service in a fast-paced work environment.
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Must be detail-oriented; possess good organizational and appliance product knowledge skills.
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Excellent telephone etiquette.
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Fluency in English (written & verbal).
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Basic computer skills and experience.
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Ability to work a flexible schedule, i.e. Saturdays and/or Sundays until 10:00 p.m.
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Ability to follow merchandise directions, a plan to sell.
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Ability to lift 50lbs (assist in loading Appliances).
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Working knowledge of appliance hook up instructions.
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Ability to accurately calculate gross margins from cost reports.
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Ability to work positively in a team environment.
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Ability to work in a fast-paced environment and remain calm in stressful situations.
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Ability to work on several projects simultaneously.
PREFERRED QUALIFICATIONS:
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Prior builder/designer account experience a plus.
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Prior retail sales experience.
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Knowledge of "STORIS" system.
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Customer Service Certification from a business or accredited college.
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Strong computer experience, including Microsoft Word.
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Fluency in Spanish, Eastern European or Asian languages.
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Prior property management experience.
If this sounds like the role for you AND you work well as part of a team, have a great attitude and are looking to grow with a great company - APPLY TODAY!
CLICK HERE TO APPLY: https://www.standardtvandappliance.com/careers
Standard TV & Appliance.
Best Service. Best Selection. Best People.
