Job ID: 2613027
Location: Remote Work, VA, US
Date Posted: 2026-06-02
Category: Software
Subcategory: SW Engineer
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: ORA_REMOTE
Description
We are seeking an experienced Software Engineering Team Manager to lead our ServiceNow technical practice and software delivery team. This individual will serve as a hands-on technical leader responsible for driving delivery excellence, mentoring engineering talent, and serving as a trusted advisor to our customers. The ideal candidate brings deep ServiceNow platform expertise, strong agile delivery experience, and a proven track record of leading high-performing development teams. This opportunity can be worked remote for the right candidate.
Key Responsibilities
ServiceNow Technical Practice
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Actively contribute to ServiceNow delivery efforts including configuration, customization, scripting, and integrations
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Participate in design and architecture discussions, providing technical guidance and recommendations
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Serve as the escalation point for complex technical challenges across ServiceNow implementations
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Conduct and lead code reviews, ensuring adherence to development standards and ServiceNow best practices
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Stay current with ServiceNow platform releases, new capabilities, and industry trends
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Own and communicate the ServiceNow technical roadmap, aligning platform capabilities to business objectives and client needs across multiple quarters
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Drive platform roadmap conversations and contribute to pre-sales technical discussions
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Lead data management initiatives including data migration planning, transformation strategies, import set design, and ongoing data quality governance within the ServiceNow platform
Team Leadership & Mentoring
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Lead, mentor, and develop a team of junior and senior ServiceNow developers, fostering a culture of technical excellence and continuous improvement
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Mentor team members through code reviews, pair programming, knowledge sharing sessions, and regular 1:1s
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Recruit, onboard, and retain top engineering talent
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Resolve team conflicts and remove blockers to ensure delivery momentum
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Foster a collaborative, inclusive, and high-performing team culture
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Assist in performance evaluations and provide input on team member development plans
Budget Management
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Provide input on project estimates, resource needs, and capacity planning in partnership with delivery leadership
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Assist in tracking project-level budgets and flagging variances or risks to senior management
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Support development of OKRs and KPIs for the team, helping to track progress and report on outcomes
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Customer & Stakeholder Engagement
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Serve as a technical point of contact for customers during delivery, translating complex technical concepts into clear, business-friendly communication
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Translate complex technical concepts into clear, business-friendly communication
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Lead customer workshops, discovery sessions, and solution presentations
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Build and maintain strong, trust-based customer relationships
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Support contract renewals, expansions, and statement of work development
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Delivery Methodology
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Maintain a solid working knowledge of Agile, Scrum, Kanban, and other software development methodologies, applying the right approach based on team and client needs
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Collaborate with Scrum Masters and Project Managers to support smooth delivery execution
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Contribute to sprint planning, backlog grooming, and capacity discussions as a technical voice
Qualifications
Required:
Preferred:
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Multiple ServiceNow Certifications strongly preferred, such as:
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Certified Implementation Specialist (CIS) – ITSM, HRSD, CSM, ITOM, or SecOps
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Experience with ServiceNow App Engine and custom application development
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Familiarity with Performance Analytics, Reporting, and ServiceNow dashboards
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Experience in a consulting, managed services, or professional services environment
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Knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure concepts
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Experience with program-level planning (SAFe, Scaled Agile) across multiple teams
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Familiarity with security and compliance frameworks (SOC 2, FedRAMP) as they relate to platform governance
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Experience contributing to pre-sales activities, including RFP responses and solution demonstrations
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Exposure to AI/ML capabilities within ServiceNow (Now Intelligence, Predictive Intelligence, Virtual Agent)
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Experience with change management practices to guide organizations through platform adoption
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
