DO YOU HAVE KNOWLEDGE OF THE PARTS AND COMPONENTS OF A SEMI TRUCK AND EXPERIENCE DISPATCHING SEMI TRUCKS?
MUST HAVE KNOWLEDGE OF SEMI TRUCK PARTS/COMPONENTS!!
PREVIOUS TRUCK DISPATCH EXPERIENCE REQUIRED!
Full time. Monday - Thursday 2:00 PM to 12:30 AM, half hour for lunch.
Probation period of 90 days. Training is important and vital to your success.
Kirk’s Mobile Repair provides 24-hour roadside service for medium and heavy-duty trucks and trailers in the greater Kansas City, St. Louis, Springfield, Joplin, Des Moines Iowa, San Antonio Texas, Omaha, Kentucky, and Indiana areas. Its full-service repair and preventative maintenance services make it one of the top providers in a 10-state area. Its service technicians are known for their knowledge and ability to provide a certified level of maintenance and repairs.
The dispatcher is responsible for being the first point of contact for calls from company dispatchers, owner-operators, and contracted drivers. Job duties are follows:
· Performing an elite level of customer service while coordinating service technicians in the field, drivers on the road, and company dispatchers/owners. Must be friendly, cheerful and mannerly. Service with a smile is a must.
· Recording and organizing information while acting as the point of contact for all parties involved.
· Assigning Service Technicians to mobile road service requests while tracking timesheets and monitoring shifts
· Troubleshooting driver locations using map features such as mile markers, exit numbers, and points of interests
· Keeping dispatchers and companies apprised with updates throughout the repair process
· Creating Invoices and processing payments for services provided in the field
We work from home in a virtual office. You will be required to be in the virtual office with your camera on during your shift.
Skills
· Customer service experience in a warm-calling environment or semi truck driver or logistics experience
· Ability to manage a Ring Central phone system while prioritizing customers and Service Technicians in the field
· Ability to prioritize and organize information using a Customer Relationship Management (CRM) system
· Ability to multi-task while prioritizing multiple actions including road side assistance, invoicing, and collecting payments
· Efficiency in managing multiple programs at once including messaging, service writing, data processing, vehicle location, payment processing, knowledge base software, and email.
MUST HAVE KNOWLEDGE OF SEMI-TRUCKS PARTS/COMPONENTS AND THE TRANSPORTATION INDUSTRY.
Able to type at least 50 words per minute with a maximum of 2 errors
Requirements
MUST HAVE FAST INTERNET AND LESS THAN 2 YEAR OLD COMPUTER
We do random speed checks. Must have a minimum of 100 download.
· 10+ years of customer service experience, working as a dispatcher a plus
MUST HAVE EXPERIENCE working as a semi-truck dispatcher, service writer or truck driver. Knowledge of parts and components on a Semi-truck a must. Knowledge of transportation industry.
· Excellent and professional communication skills
· Ability to work patiently and kindly in a high-stress / busy environment
· Ability to work well with all personalities in a mechanical / service-related environment
· Experience with Roadsync, Salesforce and Document 360 a plus.
Benefits.
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan
People with a criminal record are encouraged to apply
Application Question(s):
- DO YOU HAVE KNOWLEDGE OF THE PARTS AND COMPONENTS OF A SEMI TRUCK AND EXPERIENCE DISPATCHING SEMI TRUCKS?
- DO YOU HAVE FAST INTERNET? Must have minimum of 100mbps.
- Why do you think you would be a good fit for this position?
- How do you feel you perform in a high volume, fast paced, and multiple tasking environment?
Work Location: Remote
