About the Role
Are you a proactive problem-solver who thrives in fast-paced environments? We're looking for a Customer Service Representative (CSR) to be a key player in our customer experience team and represent our brand with professionalism, care, and attention to detail.
This is an entry level position, and we are willing to train the right person!
This is an in-office position. We are located in Green Lane, PA.
What You'll Do
- Perform post-service follow-up to verify services were scheduled correctly, accurate pricing, and work has been completed, etc.
- Manage administrative service verification tasks including documentation, confirmations, and record updates in the ERP system.
- Utilize third-party work order platforms.
- Maintain accurate records by creating and updating tickets that document all service interactions.
- The Department is staffed 8:00 am to 5:00 pm Monday through Friday.
Education: High school diploma or equivalent required.
Skills & Strengths:
- Ability to manage daily operations with attention to detail and efficiency.
- Strong customer service skills, ensuring service consistency and satisfaction.
- Effective team collaboration.
- Ability to operate in a fast-paced setting.
- Adaptability and effective multitasking in a dynamic work environment.
- Proficiency in Windows, Word, Excel, Outlook, Smartsheet, Teams, and internal management systems.
Company Overview
Join a Leader in Facility Management Excellence
At SLM Facility Solutions Nationwide, we don’t just manage facilities — we power the operations behind over 15,000 businesses across the country. From innovative waste removal and recycling to HVAC and sustainability services, we deliver smart, cost-effective solutions that keep businesses running smoothly.
Headquartered in Green Lane, PA, our dynamic, growing company combines nationwide reach with a personal touch. We’re known for our fast response, strong client relationships, and commitment to excellence — and we’re looking for passionate professionals to join us in making an impact every day.
Benefits Overview
Work-Life Balance
- Paid time off including company holidays
- Flexible schedule
Health and Wellness
- Medical and prescription coverage
- Health savings and flexible spending accounts
- Dental and vision coverage
- Wellness program
- Group short-term and long-term disability
Financial Wellness and Additional Support
- 401(k) plan options and company match
- Life insurance* basic plan covered 100% by company.
- Supplemental term life/accidental death and dismemberment insurance
- Employee assistance program
- Recognition program
- Employee discounts for mobile phone, ticketed events, online shopping and more
Plus competitive pay, annual performance-based increases, performance bonuses, frequent Company-wide events, paid training, and so much more!
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is your desired hourly rate for this position?
Work Location: In person
