Job Summary
Join our dynamic team as an Assistant General Manager at our vibrant hotel in Appleton, WI! In this energetic leadership role, you will oversee daily hotel operations, ensure exceptional guest experiences, and drive team performance. Your passion for hospitality management and customer service will help create a welcoming environment where guests feel valued and cared for. As a key leader, you will support revenue growth, manage human resources functions, and uphold the highest standards of hotel management. This position offers an exciting opportunity to lead with enthusiasm and make a positive impact on both guests and staff.
Duties
- Assist the General Manager in overseeing all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Lead and supervise staff to deliver outstanding guest services while fostering a positive team environment.
- Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring guest satisfaction at every touchpoint.
- Support revenue management strategies by monitoring occupancy rates, pricing adjustments, and promotional activities to maximize profitability.
- Oversee human resources functions such as hiring, training, performance evaluations, and ensuring compliance with hotel policies.
- Conduct night audits and oversee nightly operations to ensure accuracy in financial reporting and smooth transition between shifts.
- Maintain excellent phone etiquette across multi-line phone systems while handling reservations, inquiries, and guest requests efficiently.
- Ensure adherence to safety protocols, hotel standards, and hospitality regulations to provide a secure environment for guests and staff alike.
Requirements
- Proven supervising experience within the hospitality or hotel management industry.
- Strong background in hospitality management with a focus on guest services and hotel operations.
- Excellent leadership skills with the ability to motivate teams and foster a collaborative work environment.
- Knowledge of revenue management techniques to optimize occupancy and profitability.
- Experience in human resources functions including staffing, training, and employee relations.
- Exceptional customer service skills with a friendly demeanor and professional phone etiquette.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Familiarity with front desk operations, night audit procedures, resort management practices, and multi-line phone systems is preferred.
Join us to lead with energy and enthusiasm in creating memorable experiences for our guests! We are committed to supporting your growth as a hospitality professional while providing an engaging work environment where your leadership truly makes a difference.
Pay: From $40,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
