Position: Customer Service Representative
Company: HomeSense
Location: Indianapolis, IN
Schedule:
- Full time
- Onsite
- Monday-Friday, 7:45am-4:45/5pm EST
Compensation and Benefits:
- Competitive compensation based on experience ($21/hr-$26/hr)
- PTO and paid holidays
- Healthcare, Vision and Dental Benefits
- 401(k) with company match
About Us:
You Deserve to Work Somewhere That Doesn’t Waste Your Talent.
If you’re an experienced CSR who thrives in the fast pace of a busy service company—and you can stay calm, clear-headed, and helpful even when the phones are buzzing nonstop—we’d love to meet you! At HomeSense, we believe every customer interaction is a chance to create a memorable experience. We’re not just looking for someone to answer calls. We’re building a team that delivers unreasonable hospitality—the kind that makes people feel cared for, not just served. That means listening deeply, anticipating needs, and making sure customers feel valued from the very first “hello” to the last follow-up.
Our Core Values:
We don’t just hang our values on a wall — we hire, train, and lead by them:
- Relational, Not Transactional – We care about people more than profits.
- Unequivocal Excellence – Good enough isn’t good enough.
- Do the Right Thing – Even when it’s inconvenient. Even when no one’s watching
We're Looking for Someone Who:
- Already understands how service companies run and what great customer care looks like.
- Balances empathy with efficiency, turning chaos into clarity.
- Can step in on day one and confidently use tools like ServiceTitan.
- Handle call overflow, web chats, and membership requests with grace and efficiency
- Loves being a trusted link—enabling technicians to shine in the field and helping customers feel safe, understood, and respected.
Required Qualifications & Skills:
- Minimum 2+ years experience in the trades (HVAC, plumbing, or electrical) as a CSR or dispatcher
- A natural sense of urgency and responsibility—you don’t drop balls
- Clear communication, calm energy, and a team-first attitude
- An eye for details, a heart for customers, and a brain that thrives on logistics
Preferred Qualifications & Skills:
- Real-world, hands-on ServiceTitan or similar platform experience
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- trades (HVAC, plumbing, or electrical) CSR or dispatcher: 2 years (Required)
Ability to Commute:
- Indianapolis, IN 46205 (Required)
Work Location: In person
