SUMMARY: Responsible for set-up, maintenance, and clean up of complimentary breakfast and food service for meeting rooms, and ensuring guest are satisfied one hundred percent.
SERVICE: Each employee will ensure they provide excellent and consistent service through individual brand service delivery plan.
ESSENTIAL FUNCTIONS:
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Set up and maintain all food and beverage items during the complimentary breakfast, ensuring proper amounts and temperature.
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Provide personalized service to all guests.
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Greet all guests coming into food service areas. Check with guests to make sure that everything is to their liking.
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Always maintain clean public and work areas.
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Bus tables during food service times striving to keep all free tables ready.
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Refill condiments and supplies upon completion of shift.
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Clean any spills immediately. Maintain a neat buffet line.
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Keep coffee urns full.
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Upon completion of food service hours, undertake a full cleaning of the dining area and kitchen area.
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Wash dishes, as required.
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Maintain an inventory of all food products, china, glassware, cutlery, and linens. Reorder as necessary
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Assist in the preparation of menus for breakfast.
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Perform deep cleaning projects in the kitchen/work area as needed and maintain cleaning logs.
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Notify Manager of any problems such as food service preparation of delivery or comments of guests as to menu items.
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Courteously accommodate special requests of guests and be prepared to answer guest questions regarding the hotel and local area facilities and services.
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Know and follow hotel emergency procedures.
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Follow proper key control procedures for issued keys.
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Practice safe work habits, particularly regarding lifting techniques and spills.
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Order, shop for, prepare, and set-up foods for complimentary breakfast and meeting room or special guest functions.
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Providing information to guests about hotel services, facilities, and other amenities.
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Any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines
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Carry out any reasonable request by Management.
