We are seeking an energetic and detail-oriented Front Desk to join our hospitality team. In this vital role, you will serve as the first point of contact for our guests, ensuring a seamless experience through exceptional customer service and efficient hotel operations. Your responsibilities will include managing guest check-ins and check-outs, reconciling financial transactions, and maintaining accurate records—all while providing a welcoming and professional environment. This position offers an exciting opportunity to showcase your hospitality management skills and contribute to memorable guest experiences.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures in a friendly, professional manner
- Manage multi-line phone systems, handle guest inquiries, and provide information about hotel amenities and local attractions
- Conduct nightly audits of all financial transactions, including room charges, payments, and adjustments to ensure accuracy
- Maintain detailed records of guest stays, reservations, and billing information using hotel management software
- Address guest concerns promptly and effectively, ensuring high levels of guest satisfaction and positive relations
- Collaborate with housekeeping and maintenance teams to resolve any issues affecting guest comfort or safety
- Prepare shift reports, incident logs, and other documentation necessary for daily operations
Requirements
- Proven experience in hospitality management or hotel front desk operations, preferably with night audit responsibilities
- Strong customer service skills with the ability to communicate clearly in multiple languages; bilingual abilities are highly valued
- Knowledge of hotel management systems, multi-line phone systems, and phone etiquette
- Excellent organizational skills with keen attention to detail for financial reconciliation and record keeping
- Ability to work independently during overnight hours while maintaining professionalism and alertness
- Experience in guest services, hotel experience, or resort environments is preferred
- Demonstrated ability to handle guest relations with tact, diplomacy, and a positive attitude
- PEP experience is a plus.
Join our dynamic team where your hospitality expertise will shine! We’re committed to creating a vibrant work environment that values your contributions while offering opportunities for growth. If you thrive in a fast-paced setting and enjoy delivering exceptional guest experiences during the night shift, we want to hear from you!
Work Location: In person
