Customer Success Specialist
Work Location: Remote, based in Michigan (Washtenaw/Livingston County, near Ann Arbor preferred). One in-office day per month in Ann Arbor, MI 48105.
Job Type: Full-Time
Experience: Entry-Level
Pay Range: Competitive salary based on skills and experience
Make a Difference. Build a Career. Grow With Us.
Shoshana Technologies is seeking a Customer Success Specialist who loves helping people, solving problems, and learning new technology. In this role, you'll support our proprietary software used in the fast-growing home care industry, helping care providers do their jobs better every day.
This is a great opportunity for someone who is organized, adaptable, and eager to grow in a collaborative, supportive team environment.
What You'll Do
- Be the friendly voice and helpful guide for customers using our software
- Provide phone and written technical support with professionalism and care
- Troubleshoot issues and walk users through clear, effective solutions
- Manage multiple requests while staying organized and meeting deadlines
- Communicate clearly, confidently, and positively
- Collaborate with teammates to improve processes and the overall customer experience
- Learn industry-specific workflows and systems in home care
What We're Looking For
- Experience helping customers or solving problems (formal or informal)
- Strong computer skills and typing proficiency
- Excellent organizational and multitasking abilities
- Clear, confident phone communication skills
- A team-oriented mindset with a positive attitude
- Strong attention to detail and time management skills
Bonus Points
- Background in or experience with the home care industry
- Experience with the structures and challenges faced by Medicaid providers
- Familiarity with HubSpot CRM software is a plus
- Comfortable learning complex software or technical systems
- Flexibility and adaptability in a changing environment
Training & Growth
- Hands-on, guided training from day one
- Access to learning resources, including videos, guides, and courses
- A supportive, team-first culture
- Opportunities for professional growth
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Work from home
How to ApplyEmail [email protected] with the subject line “Application for Customer Success Specialist Full-Time”, and your resume and a brief note explaining why you're interested in this role and why you'd be a great fit.
Shoshana Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Shoshana Technologies and be part of a team that supports those who care for others.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Work from home
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Ann Arbor, MI 48113
