Customer Service and Administrative Support Representative – Health insurance benefits/eligibility
Summit Administration Services is growing and we are expanding our team! As a customer service and administrative support representative, you will perform front desk duties as well as providing phone support regarding health insurance benefits, eligibility and/or claim status. Excellent communication skills, a high energy level and attention to detail are required to greet office visitors, sort and distribute mail and provide answers to questions posed by health insurance members and providers, in terms they can understand. Detailed documentation of interactions are essential components in meeting our company motto of taking service to the next level!
About the company:
Summit Administration Services (Summit), located in Scottsdale, AZ is a fully licensed Third-Party Administrator for self-funded health plans and risk programs for Tribal Organizations, Rural School Districts, Municipalities, and Commercial clients. Many employers choose to self-fund their employee benefits and risk programs (health plans, wellness programs, dental, vision, workers’ compensation, etc), acting as their own insurance providers. Third Party Administrators (TPAs) are employed to manage the plan's operations. Summit is a completely Independent TPA, and helps employers create innovative plans tailored to their employees' needs without having a big insurance company involved.
Summit specializes in creating programs for Native American Tribes, Hospitals, and Grant Schools. These entities range in size from 25 to over 2,500 lives and operate on tight budgets in very rural areas where access to healthcare is limited. Summit operates specialized programs that keep insurance costs low and provide first-class service to some of Arizona’s most underserved communities. Over the 25+ years of working in Indian Country, Summit has delivered tens of millions of dollars in savings on healthcare costs.
Specific duties:
· Greet office visitors with a smile
· Sort and distribute incoming mail as well as prepare outgoing mail and packages
· Accept and distribute deliveries as well as maintain some inventory
· Oversee maintenance and scheduling of conference rooms
· Answer questions via phone regarding claim and eligibility inquiries pertaining to the caller’s respective health plan
· Keep supervisor informed regarding member, provider and/or system issues
· Other special projects as assigned
Required skills:
·· 1-2 years front office and/or customer service experience in the health insurance administration industry
· Excellent verbal and written communication skills
· Strong organization and time management skills
· Knowledge of ADA
· Basic knowledge of health insurance terminology
· Basic computer skills
· Ability to lift 20 pounds
· Bi-lingual is a plus.
Candidates are eligible for the following benefits:
· Vacation
· Personal Time Benefits
· Holidays
· Health Insurance
· Dental Insurance
· Vision Reimbursement
· Educational Assistance
· Life Insurance
· Long-Term Disability
· Simple IRA Savings Plan
· Flex Spending Account
· Health Reimbursement Account
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: Hybrid remote in Scottsdale, AZ 85255
