Job Summary
Join a collaborative team dedicated to supporting Virginia's physicians and advancing healthcare across the Commonwealth. This role offers the opportunity to build meaningful relationships, contribute to strategic membership growth, and make a direct impact on member engagement and service.
The Membership Coordinator supports MSV's membership recruitment, retention, and engagement efforts by maintaining accurate membership data, providing exceptional member service, and supporting outreach, reporting, and events. This role serves as a primary point of contact for members and prospective members while helping ensure a positive member experience.
Responsibilities
- Maintain accurate membership records and ensure data integrity within the CRM.
- Serve as a primary contact for member and prospective member inquiries via phone, email, and in person.
- Support membership recruitment, renewals, retention, and engagement initiatives.
- Prepare membership reports, mailing lists, and data to support outreach and organizational planning.
- Coordinate and support member events, including the organization’s Annual Meeting.
- Collaborate with internal teams on dues tracking, reporting, and process improvements.
- Participate in occasional in-state travel for member meetings and events.
Requirements
- Bachelor's degree required.
- A minimum of three years of experience in membership services, customer service, nonprofit, association, healthcare administration, or a related field.
- A minimum of three years of experience working with databases or CRM systems.
- Strong organizational, communication, and customer service skills.
- Proficiency with Microsoft Office; CRM experience preferred.
- Ability to manage multiple priorities while maintaining exceptional attention to detail.
Preferred Qualifications
- Experience working in a membership association, nonprofit, or healthcare organization.
- Experience with Microsoft Dynamics or another CRM platform.
- Experience with membership reporting, recruitment, retention, or engagement initiatives.
- Experience supporting meetings, events, or volunteer/member groups.
Pay: $52,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Henrico, VA 23294
