Description
Skar Audio is seeking a high-performing Senior Customer Service Associate to play a critical role in managing customer experience operations within our fast-growing e-commerce business. This is not a scripted call center role. We are looking for a seasoned professional who can confidently manage high-volume customer communication, navigate multiple systems with precision, make sound judgment calls on warranty and return matters, and serve as a steady presence within the department. The Senior Customer Service Associate sets the standard for communication quality, efficiency, and policy adherence. This individual must be detail-oriented, highly competent with technology, calm under pressure, and capable of balancing customer satisfaction with operational discipline. This is an on-site position based in Tampa, FL.
About The Role
- Title: Senior Customer Service Associate
- Job Location: Tampa, FL
- Type: On-site
- Standard Office Hours: 9:00am - 5:30pm
- Weekend Rotation Required after 60 days
What you'll be doing
- Manage high-volume inbound customer communications (email and phone)
- Collaborate cross-functionally with warehouse operations and leadership teams
- Confidently close sales over the phone and maximize revenue from warm inbound leads
- Provide consultative product recommendations based on customer needs, based on type, goals, and budget
- Identify reoccurring customer pain points and recommend process improvements (Github)
- Maintain strong response time, resolution, and sales KPIs
- Accurately interpret and apply company policy on warranties and returns
- Navigate multiple internal systems simultaneously (CRM, order-management, shipping platforms)
- Maintain accurate documentation and note records
- De-escalate sensitive situations while maintaining brand professionalism
Preferred skills for this role
- Strong consultative sales ability
- Comfort closing sales over the phone
- Ability to identify upsell and cross-sell opportunities
- Competitive mindset with revenue-focused thinking
- Experience or knowledge in car audio equipment
Required qualifications
- Four-plus years experience in phone-based sales or consultative selling
- Bachelor's degree
- Must type 50+ words per minute
Compensation & Benefits
- Base Salary: $70,000.00 - $72,000.00 PLUS commissions
- 401(K) (w/ Company Match)
- Paid Time-off
Job Type: Full-time
Base Pay: $70,000.00 - $75,000.00 per year
Benefits:
Application Question(s):
- Can you type at least 50 WPM? 60+ preferred
- Do you have any prior knowledge or background in car audio?
Education:
Experience:
- Customer Service (Phone Support): 4 years (Required)
Work Location: In person
