About UTEX Industries:
UTEX Industries is a leading manufacturer of engineered sealing solutions serving the oil and gas, industrial, and petrochemical markets. With a legacy of innovation and operational excellence, we take pride in our people, our products, and our purpose. Join a team that values safety, integrity, and continuous improvement.
Position Summary: The Technical Advisor -Well Service Products role will be a customer-facing, technical problem-solving, and business-supporting position that directly impacts UTEX Well Service Product performance, customer satisfaction, and sales growth. This role will play a critical part in improving customer retention, reducing downtime, and ensuring product reliability, leading to increased trust in UTEX sealing solutions and contributing to sales growth.
Roles & Responsibilities
The Technical Advisor – Well Service Products will serve as a key technical expert and customer liaison, ensuring optimal well service packing performance and longevity. This role involves on-site troubleshooting, performance optimization, and relationship management with well service and pressure pumping companies in the Permian Basin.
Customer Support & Relationship Management
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Act as the primary technical liaison between customers and UTEX, ensuring our well service products align with their operational needs.
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Build and maintain strong relationships with frac and well service companies to support fluid-end maintenance and replacement cycles.
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Provide hands-on training and guidance to customer field personnel on installation, maintenance, and failure prevention best practices for well service packing.
Fluid End Optimization & Technical Support
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Conduct on-site inspections and performance assessments of UTEX Well Service Products to maximize efficiency and minimize downtime.
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Diagnose common failure points (improper installation, inadequate lubrication, degradation) and recommend preventative maintenance solutions.
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Collaborate with maintenance teams to implement best practices for proper installation, lubrication, and sealing techniques, improving product longevity.
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Provide recommendations on packing materials, seals, and components best suited for specific applications and conditions.
Troubleshooting & Field Service
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Respond to urgent customer issues related to UTEX products and packing failures, minimizing operational disruptions.
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Perform on-site failure analysis, document findings, and recommend corrective actions.
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Work closely with customers to analyze well service packing performance data and identify efficiency improvements.
Sales & Product Expertise
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Support sales teams by identifying customer needs and providing technical recommendations on sealing solutions and well service packing sets.
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Educate customers on the benefits of different materials, installation procedures, and UTEX-provided packing tools to extend well service packing (WSP) life.
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Gather market intelligence and provide feedback to engineering and product development teams to refine sealing solutions on an application basis.
Reporting & Continuous Improvement
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Document all service visits, training sessions, customer interactions, and technical recommendations in detailed reports for internal tracking and follow-up.
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Work closely with sales, R&D, and engineering teams to improve product designs based on field data collected.
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Stay updated on industry trends, competitor offerings, and new technologies in fluid end solutions.
Ideal Candidate Profile
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Strong technical expertise in well service packing, fluid ends, and packing lubrication systems.
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Experience in field-level operations, equipment field service, and maintenance in oilfield services.
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Ability to diagnose, troubleshoot, and optimize well service packing sets under extreme conditions.
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Excellent customer-facing and relationship management skills.
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Self-starter who can work independently in the field with minimal supervision.
Required Education and Experience:
Required Experience:
- 5+ years of experience in an oilfield services role, pressure pumping, well service operations, or fluid end maintenance.
- Hands-on knowledge of fluid ends, frac pumps, and high-pressure pumping systems.
- Proven experience troubleshooting, diagnosing failures, and optimizing the performance of fluid ends.
- Strong ability to work independently in the field, managing service visits and customer interactions.
Preferred Experience:
- Customer-facing experience (ex. technical sales, field service sales, or maintenance roles).
- Experience working with oilfield service companies, pressure pumping operations, or pump OEMs.
- Knowledge of pumping applications and their impact on fluid end performance.
Location: Permian Basin – Field-Based Role
Travel: Required within assigned service region and other basins on a case by case basis.
Why UTEX?
We don’t just build products — we build careers.
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holiday pay
- Career development and training opportunities
- A company culture rooted in respect, innovation, and collaboration
Equal Opportunity Employer:
UTEX Industries is an equal employment opportunity employer and shall make all employment-related decisions without regard to race, color, national origin, ancestry, religion, creed, age, sex, sexual orientation, marital status, military or veteran status, and/or any other status or condition protected by applicable federal, state, or local law.
Ready to take the next step in your career? Apply today and join a team where your hard work matters.
