The Residential Counselor is a key member of the Willow Domestic Violence Center team, working directly with survivors of dating and domestic violence. This position requires a caring, dedicated individual who possesses the ability to work with families in crisis, cultural awareness and sensitivity with effective counseling and advocacy skills while using best practices and a trauma informed approach. Must display a high degree of professionalism and respect while keeping difficult situations in proper perspective. Understanding, influencing and serving others are important attributes in this position.
Available Shifts Include:
- Saturday & Sunday 3:00pm-11:30pm; Part Time 16 hours/week
- Friday & Saturday Overnights 11:00pm-7:30am; Part time 16 hours/week
- Per Diem Positions
ESSENTIAL DUTIES AND RESPONSIBILITIES
COUNSELING, ADVOCACY, & SUPPORT
- Provide crisis and supportive counseling, information, referrals, and safety planning as needed in person or over the telephone.
- Welcome clients to the shelter.
- Screen for shelter placement and wait list needs.
- Ensure that all clients receive access to Willow Services including groups, court advocacy and counseling as well as services within the community.
- Assist with shelter intakes.
- Provide assistance to case management and care coordination.
- Assist client in developing and revising safety plan.
- Facilitate groups and group development.
- Schedule chores, explain and teach skills needed to complete chores.
- Oversee activities in kitchen at mealtime and assist with service.
- Conduct room checks.
- Assist families with bedtime routine. (Evening)
- Oversee packing and cleaning of rooms.
- Oversee client telephone and provide supplies to clients as needed.
DOCUMENTATION & REPORTING
- Respond to and document all hotline calls according to the agency’s procedures.
- Document all activities and counseling sessions per agency procedures.
- Monitor and sign off on forms to support daily functioning (shift log, babysitting forms, transportation, etc.).
- Monitor and update census and sign in/out sheets.
OTHER DUTIES AS ASSIGNED
- Attend and participate in pertinent agency and community meetings and training.
- Provide client transportation to and from valid appointments when appropriate.
- Complete all job functions ethically and in a culturally competent manner.
- Any other duties as may be assigned.
REQUIRED QUALIFICATIONS
- Associates degree in Human Services or a related field, Bachelor’s degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required.
- A minimum of one year of experience working with families in crisis is preferred.
- Residential experience preferred.
- Bi-Lingual (Spanish) preferred.
- Excellent communications skills (verbal and written) are required.
- Ability to deal with a variety of crises and emotions in the workplace, communicate with a variety of people, work independently and maintain strict confidences using a trauma informed approach.
- Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure.
- Must be attentive, listen to people, meet clients where they are and collaborate with survivors around their goals.
ADDITIONAL INFORMATION
- Department: Residential Services
- Pay Rate: $21.00/hour (with a $2.50 shift differential for overnight shifts)
Pay: $21.00 - $23.50 per hour
Expected hours: 16.0 per week
Benefits:
- 401(k)
- Employee assistance program
- Paid sick time
- Paid time off
People with a criminal record are encouraged to apply
Education:
Experience:
- working with families in crisis: 1 year (Preferred)
- residential: 1 year (Preferred)
Work Location: In person
