Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Arranges patients’ visits, often coordinating scheduling of physicians with other care providers
Assembles necessary materials prior to patient’s arrival, gives instructions to patient as appropriate, and may prepare daily or monthly billing
Schedules, organizes, and coordinates departmental, inter-departmental, and national/international meetings and conferences
Attends certain of these meetings to confirm arrangements, distribute materials, and to take and compose minutes of proceedings
Interacts with others, within and outside the hospital, to explain department services, policies, and procedures
Coordinates scheduling and special arrangements, and resolves matters within the scope of own authority, or as directed by supervisor
Maintains departmental records including such confidential information as budget, payroll, patient, and personnel data
Initiates, files, updates, and purges records as necessary including data entry, storage, and retrieval via CRT
Updates departmental and professional policy/procedures manual
Maintains department statistics as required by the hospital, government, and accrediting agencies
Tabulates data and performs some statistical analysis in order to prepare recurring statistical reports
May assemble and tabulate data for use in preparation of department budgets
Monitors department expense budget, reviewing requests for purchases submitted by others against budget allowances
Authorizes allowable requests and alerts supervisor to questionable items
Maintains inventory and orders office and medical supplies at own discretion according to knowledge of usage patterns and budgeted allowances
Prepares and follows-up on purchase orders and requests for checks
Meets with vendors to review and/or evaluate new office supplies or equipment
Performs literature searches and prepares bibliographies on a given topic, as requested by supervisor
May maintain departmental resource library
Operates office machines such as a personal computer, calculator, photocopier, manuscript binding, and dictation equipment
Provides functional guidance to new employees regarding the clerical operations, policies, and procedures of the department
Working conditions are generally good with little discomfort due to noise, heat, dust, etc. Considerable walking may be required to gather and distribute materials around the hospital.
None.
