Position Overview
RSM Honda is seeking an enthusiastic, customer-focused Automotive Product Specialist to join our team. This full-time, hourly position is ideal for someone who enjoys working with people, learning new technology, and creating exceptional customer experiences.
As a Product Specialist, you will assist customers throughout the vehicle purchase and delivery process by demonstrating Honda vehicles, conducting test drives, explaining features and technology, and ensuring every customer leaves confident and excited about their new Honda.
No previous automotive experience is required. We provide paid training and ongoing support to help you succeed.
Responsibilities
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Welcome and assist customers in a professional, friendly, and courteous manner.
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Develop and maintain a thorough knowledge of Honda models, trims, technology, and safety features.
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Conduct vehicle walkarounds, demonstrations, and customer test drives.
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Deliver sold vehicles and provide customers with a comprehensive orientation of vehicle features and operation.
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Assist customers with Bluetooth, Apple CarPlay®, Android Auto™, navigation, and other vehicle technology features.
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Support the Sales team throughout the customer purchase and delivery process.
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Maintain accurate customer information, communication, and follow-up activities in the dealership CRM.
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Ensure customers leave with a complete understanding of their new vehicle while providing exceptional ownership experience.
What We Offer
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Competitive hourly compensation with bonus opportunities.
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Paid training and ongoing career development.
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Medical, dental, and vision insurance.
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Paid time off and paid holidays.
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Employee vehicle purchase program.
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Supportive team environment with opportunities for advancement into Sales Consultant, Internet Sales, Finance, or Sales Management roles.
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Excellent communication and customer service skills.
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Friendly, outgoing, and professional attitude.
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Strong willingness to learn new products and technology.
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Ability to work in a fast-paced, team-oriented environment.
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Valid driver's license with a clean driving record.
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Ability to work a flexible schedule, including evenings and weekends.
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Previous automotive or customer service experience is a plus but not required.
Why Join Rancho Santa Margarita Honda?
At Rancho Santa Margarita Honda, we believe buying and selling vehicles should be straightforward, transparent, and customer-focused.
Unlike many dealerships, we operate with a No Games. No Gimmicks. No Dealer Markups. No Dealer Added Accessories philosophy. Our customers appreciate knowing they can shop with confidence, and our team enjoys building trust through honesty and exceptional service.
As a Product Specialist, you'll be part of a dealership culture where the focus isn't on high-pressure sales tactics, but instead on creating outstanding customer experience. You'll have the opportunity to build relationships, understand each customer's needs, educate them on Honda's outstanding products and technology, and help them feel confident in their purchase.
If you're passionate about helping people, enjoy learning new technology, and want to grow your career in an environment built on integrity, we'd love to meet you.
