Client is a rapidly growing logistics and eCommerce infrastructure company supporting the future of the resale industry. We operate warehouses and fulfillment services across the United States and work with customers around the world.
We are looking for a detail-oriented and highly organized Finance Operations Assistant to support daily financial and operational processes. This role sits at the intersection of Finance, Customer Experience (CX), and Operations, helping ensure the accurate execution of customer-related transactions, financial adjustments, account administration, and operational documentation. Working closely with cross-functional teams, this position plays a critical role in maintaining data accuracy, supporting financial controls, and ensuring operational processes run smoothly across the organization.
Key ResponsibilitiesCustomer & Operations Support
- Process Customer Experience (CX) team requests, including order cancellations, customer compensation cases, and account adjustments
- Generate return shipping labels and coordinate return-related documentation
- Process and track approved customer compensation requests and reimbursement records
- Maintain accurate records of operational exceptions, deductions, reimbursements, and customer-related transactions
- Assist with daily operational administrative tasks and cross-department coordination
Financial Operations & Account Administration
- Process daily account top-ups, fund transfers, and recharge requests
- Record and track account recharges, deductions, reimbursements, and financial adjustments
- Review and verify supporting documentation for account funding and compensation payments
- Generate invoices and maintain accurate transaction records
- Maintain financial and operational tracking spreadsheets to ensure data accuracy
Invoice Management & Bookkeeping Support
- Collect, review, organize, and maintain vendor invoices and supporting documentation
- Manage vendor invoices and assist with supplier payment tracking
- Categorize and maintain financial transactions within QuickBooks
- Match invoices, receipts, and expenses with bank transactions to ensure accurate recordkeeping
- Assist with bookkeeping activities, reconciliations, and financial record maintenance
Reporting & Administrative Support
- Maintain organized financial records and filing systems
- Support internal audits, document requests, and compliance reviews
- Assist in preparing operational and financial reports as needed
- Support process improvements and other finance or administrative projects assigned by management
QualificationsRequired
- Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
- 2+ years of experience in finance operations, bookkeeping, accounting support, or administrative finance roles
- Hands-on experience with QuickBooks (Online or Desktop)
- Strong proficiency in Excel including Pivot Tables, VLOOKUP/XLOOKUP, filtering, and reconciliation workflows
- Fluent in both English and Mandarin Chinese (written and spoken)
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Strong communication and problem-solving skills
- Ability to handle confidential financial information with professionalism and discretion
Preferred
- Experienced in eCommerce, logistics, warehousing, or startup environments
- Experienced with invoice management, account reconciliations, and vendor payments
- Familiar with multi-entity business operations
- Experienced in working with cross-functional & cross cultural teams
#DIRH
Pay: $55,000.00 - $60,000.00 per year
Work Location: In person
