PRIMARY FUNCTION
The Supervisor, Patient Care Navigator will ensure that high quality service is being delivered, and departmental performance metrics are being met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all the duties that may be assigned.
Monitor and evaluate agent performance, to include, but not limited to 60 / 90 day and annual performance evaluations as well as typically monitoring 3-4 agent calls per month / per agent. Provide learning or coaching opportunities, and take corrective action, if necessary.
SUPERVISORY RESPONSIBILITIES
The Supervisor, Patient Care Navigator will lead, develop, and coach a team of Patient Contact Center agents.
QUALIFICATIONS
EDUCATION:
EXPERIENCE:
LICENSURE/CERTIFICATION
KNOWLEDGE, SKILLS, AND ABILITIES
TYPICAL WORKING CONDITIONS
OTHER PHYSICAL REQUIREMENTS
PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.
I have read the above job description and my supervisor has discussed it with me and I understand the responsibilities of the job for which I have been hired. I acknowledge that I have assumed responsibility for carrying out these tasks to the best of my ability and in accordance with company policies.
