- Work directly with international customers and global supply chain leaders.
- Build trusted client relationships that truly impact business growth.
- Travel domestically and internationally while expanding your career.
Build Relationships That Move Global Supply Chains
If you're passionate about logistics, thrive on solving customer challenges, and enjoy building long-term partnerships across cultures, this opportunity offers the perfect next step.
We're partnering with an established and growing leader in warehousing, logistics, and final-mile delivery that continues to expand its international customer base. As a Bilingual Mandarin Account Manager, you'll become the trusted advisor for strategic accounts, working closely with customers, warehouse operations, and leadership to deliver exceptional service while identifying opportunities for continued growth.
This is an opportunity to become a key contributor in a business where your ideas, initiative, and customer relationships will directly influence long-term success.
Why This Opportunity Is Different
Unlike traditional account management roles that focus solely on customer communication, this position gives you real ownership of customer success from strategy through execution.
You'll enjoy:
- Direct exposure to executive leadership.
- Close collaboration with warehouse and operational teams.
- Meaningful involvement in international supply chain operations.
- Opportunities to travel domestically and internationally.
- A stable organization with significant growth opportunities.
- The ability to influence process improvements that enhance the customer experience.
What You'll Be Doing
- Serve as the primary point of contact for strategic domestic and international customers.
- Develop trusted, long-term client relationships that drive customer retention.
- Identify opportunities to grow existing accounts and support new business initiatives.
- Coordinate closely with warehouse operations to ensure customer expectations and service commitments are achieved.
- Lead customer meetings, facility tours, and Quarterly Business Reviews.
- Resolve customer concerns with urgency while maintaining outstanding service levels.
- Identify operational improvements that strengthen customer satisfaction.
- Collaborate across multiple departments to ensure successful execution of customer requirements.
What We're Looking For
- 3–5 years of experience in Account Management, Customer Success, Business Development, Logistics Sales, or similar roles.
- Experience within logistics, warehousing, transportation, freight forwarding, 3PL, or supply chain environments.
- Experience supporting importers, manufacturers, or Asia-to-U.S. supply chains is highly desirable.
- Professional fluency in both Mandarin and English (spoken and written) is required.
- Strong understanding of Chinese business culture and relationship management.
- Experience using CRM, ERP, TMS, and WMS platforms.
- Proficiency with Microsoft Office, particularly Excel, Outlook, PowerPoint, and Word.
- Highly organized with exceptional communication and presentation skills.
- Entrepreneurial mindset with a proactive approach to solving problems.
- Comfortable adapting work hours occasionally to support global customers across multiple time zones.
- Willingness to travel domestically and internationally, including China.
Compensation & Work Model
- Salary: $80,000 – $100,000 annually
- Comprehensive benefits package
- On-site position
- Location: Carson, California
- Domestic and international travel opportunities
Location & Travel
- Full-time, on-site in Carson, CA.
- Occasional domestic and international travel, including China.
- Flexibility to support global customers across varying time zones.
How to Apply To apply or learn more, contact:
[email protected]
About TAPP Workforce Solutions
TAPP Workforce Solutions is a specialized recruitment and workforce solutions firm supporting organizations across skilled trades, engineering, manufacturing, and professional services. We act as an extension of our clients' teams, delivering thoughtful, relationship-driven hiring solutions focused on long-term fit, performance, and retention.
