Overview
Are you an eager self-starter that loves systems and improving efficiency? Are you looking for a career that is rewarding with opportunities for growth?
As a Senior Logistics Specialist at Precision Garage Door Service, you’ll serve as door order specialist for residential garage doors, garage door openers, and related components and get to interact with customers on a daily basis, providing them with excellent customer service! We will train and provide you with all the necessary tools to grow your career as far as you want to take it.
You will be front and center of office and administrative support services and work with our General Managers and field employees to provide excellent customer service.
If you are looking for a company that values your success, where you can grow both personally and professionally, we would love to talk to you.
Why You’ll Want to Join the Precision Garage Door Service Team:
As a vetted franchise owner, we’re a leader in the industry, focusing on the customer experience and your career. You’ll receive:
· Professional training and development – Our goal for our office team is to own systems, processes, and results.
· Pay – you’ll make between $24 and $28 per hour as a Senior Logistics Specialist.
· A team invested in your future – We’re a team here, and while you’ll be working independently much of the time, you’ll find out quickly that everyone has your back.
· Support from our leadership – We are passionate about helping and supporting you and your goals.
· Support from the Team – Just because you are on your own doesn’t mean you are completely isolated. We have a dynamic team environment where we keep in touch with everyone, whether it’s on a group phone call or a FaceTime chat to help each other out through the day. We meet regularly.
· Friendly Competition and Accountability – We push each other to be better and are all competitive by nature. We hold each other accountable and learn from each other’s mistakes.
· One of the Best – As a Precision Garage Door Service employee, you’ll be representing a brand that sets a high level of professionalism in the industry, from our branded company vehicles to our high-quality level of service. We also set a high bar in valuing and taking care of our employees, providing the best benefits packages and compensation opportunities.
Your Responsibilities as a Senior Logistics Specialist:
As a Senior Logistics Specialist, you’ll be responsible for door orders for residential garage doors, garage door openers, and related components. You will interact with customers on a daily basis providing them with excellent customer service.
· Regular communication with customers from door order process to scheduling install and follow up customer care.
· Ensures all measurements, photos, and documentation are completed accurately and completely prior to completing door orders.
· Reviews, updates and sends all legal documents to customers pertaining to door purchase, install and warranty.
· Reviews and acknowledges door orders from manufacturers and manages all door issues including but not limited to manufacturer delays, quality issues, delivery issues and customer schedule changes
· Oversee Financing Process for techs and door salesman to ensure proper processing for payment and assist Door Salespersons and technicians with customer door pricing and other pricing requests
Basic Position Requirements
· Ability to provide excellent customer service by assessing customer needs, meeting quality standards and evaluating customer satisfaction
· Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
· Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
· Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
· Ability to cooperate and solve problems in a team environment
· Ability to follow complex instructions and communicate effectively orally and in writing
· Ability to organize work for timely completion
· Ability to identify specific door brands, openers, keyless entry systems and components
Knowledge
· Knowledge of scheduling, delegation, problem resolution, and supervisory techniques
· Knowledge of federal, state, and local safety regulations and requirements/building code
· Knowledge of scheduling, problem solving and conflict resolution
· Knowledge of basic accounting and finance as it relates to sales
· Using Microsoft Office products (Word, Outlook, and Excel)
· Using alternative computer programs and software (Opal/Service Titan, Clover/SwipeSimple, Salesforce, etc.)
· Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skills
- Extensive knowledge of supply chain management principles including inventory management, demand planning, and operations management.
- Proficiency with warehouse management systems (WMS), transportation management systems (TMS), and supply chain analytics tools.
- Strong understanding of freight forwarding, shipping & receiving procedures, operations, and category management.
- Excellent data analysis skills for forecasting, demand planning, and process optimization.
- Ability to manage procurement activities with a focus on sourcing strategies and pricing negotiations.
- Hands-on experience with materials handling equipment such as forklifts.
- Effective communication skills for coordinating across multiple teams including warehouse staff, procurement teams, carriers, and suppliers.
- Join us as a Senior Logistics Specialist to lead innovative logistics solutions that keep our supply chain agile and resilient! Your expertise will help us deliver excellence in every shipment while driving continuous improvement across all facets of our logistics operations.
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Prescription drug insurance
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Are you willing to consent to a pre-employment drug screening?
Experience:
- Logistics: 1 year (Preferred)
Work Location: In person
