Summary
Sparking Hope Counseling is a neurodiversity-affirming mental health clinic that is committed to providing research-supported mental health care in an anti-oppressive way. We serve children, teens, adults, and families. We are seeking an organized, detail-oriented Office Coordinator who thrives in a collaborative team environment. The ideal candidate will be a proactive problem-solver with excellent communication and interpersonal skills, and a passion for delivering quality client care. This is a part-time position (15 - 25 hours per week) hybrid position with a blend of remote and in-office hours.
Job Description
- Customer Service and Scheduling: Ensure efficient patient scheduling, handle patient inquiries and concerns, and maintain accurate patient records.
- Billing Support: Process new client estimation of benefits, communicate with clients about the cost of therapy prior to engaging in services, set up payment and insurance information in client’s chart, communicate with clients about billing concerns under the guidance of the Clinical Director, and support other processes related to client billing and payment.
- Office Management: Maintain a clean, safe, and organized clinic environment, Oversee the maintenance and functionality of office furniture, printer, and office supplies.
- Marketing: Support functions related to marketing, website, and social media presence as assigned by the Clinical Director
- Complete other duties as assigned by the Clinical Director.
Qualifications
- Prior experience in a medical office administration, or customer service role.
- Excellent communication and organizational skills.
- Ability to work efficiently and collaboratively in a team setting
- Familiarity with EHR systems (Sessions Health preferred.
- Strong understanding of HIPAA and client confidentiality
- Ability to pass an ODHS/OHA background check
- Bachelor's degree or higher preferred, HS Diploma required.
Benefits
- 4% employer 401(k) contributions, vested after 2 years;
- 10 paid holidays; 20 additional days PTO for full-time employees, pro-rated based on FTE;
- Flexible schedule that includes a blend of remote and in-office hours
Pay and Hours:
- $18 - $24 per hour, DOE. Part-time, 15 - 25 hours per week.
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Work Location: Hybrid remote in Portland, OR 97239
