Why This Role Matters
At Ravinia, our Customer Service Representatives are not “just answering phones”—they are the first impression of our brand, the voice of confidence for our customers, and a key driver of both customer experience and company growth.
As we continue to scale, this role plays a critical part in creating demand, maximizing opportunities, and ensuring every customer interaction counts.
What Makes This Opportunity Exciting
- Be part of a growing, high-performing organization with clear goals and momentum
- Play a direct role in driving revenue and creating new opportunities
- Work on a team where your voice matters and your ideas improve results
- Gain exposure to multiple trades (HVAC, Plumbing, Electrical)
What You’ll Do
You will serve as the central connection point between our customers, technicians, and internal teams—while also helping generate new opportunities for the business.
Customer Experience (Inbound)
- Answer inbound calls with professionalism, warmth, and urgency
- Create a calm, confident experience for customers—especially in stressful situations
- Schedule service appointments efficiently based on customer needs and technician availability
- Clearly communicate next steps, timelines, and expectations
Outbound Engagement & Growth
Proactively make outbound calls to:
- Follow up on unsold estimates
- Re-engage past customers for additional services
- Schedule maintenance, tune-ups, and seasonal promotions
- Support marketing campaigns and lead generation efforts
Identify opportunities to convert inquiries into booked jobs
Help maximize technician schedules by filling open time slots
Coordination & Support
- Partner closely with dispatch to ensure seamless scheduling and routing
- Support technicians and sales teams with accurate job details and customer information
- Handle follow-up communication to ensure a high level of satisfaction
Problem Solving
- Think on your feet to resolve customer concerns quickly and effectively
- Navigate scheduling challenges and customer needs with sound judgment
Team Contribution
- Contribute ideas to improve processes, conversion rates, and customer experience
- Support a positive, team-first environment
What Success Looks Like
- Customers feel heard, valued, and confident after every interaction
- Strong conversion of inbound and outbound opportunities into booked jobs
- Technician schedules are optimized with minimal gaps
- High customer satisfaction and repeat business
- Consistent demonstration of Ravinia’s core principles
What We’re Looking For
- Strong communication skills—clear, confident, and empathetic
- Comfortable making outbound calls and engaging customers proactively
- Results-oriented mindset with a focus on booking and converting opportunities
- Highly organized with strong attention to detail
- A natural problem-solver who takes ownership
- Team-oriented with a desire to grow
- Prior customer service or call center experience preferred (home services a plus)
What You’ll Love About Working Here
- Competitive pay + opportunity to earn more through performance
- Benefits package including medical, 401(k), PTO, and more
- A supportive, team-driven culture
- Clear expectations, structure, and leadership support
- Real opportunity for advancement as Ravinia grows
At Ravinia, we are building something special—a company where people are proud to work and customers trust us completely.
If you enjoy helping people, driving results, and being part of a winning team—we’d love to meet you
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Customer Service : 3 years (Required)
Language:
Location:
- Lincolnshire, IL 60069 (Required)
Work Location: In person
