Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
This opportunity is a Dedicated Client Services Consultant role in support of one large customer in the West Customer Unit, providing administrative support and customer service. In this position you will be responsible for managing the relationship with the customer while partnering with internal resources including the Account Team, Account Executive, Claim Operations, and others.
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Overall accountability for: customer requests, leading projects, providing alternative solutions, consults where appropriate, identifies possible plan design alternatives, acts as a liaison between the customer and internal MetLife teams and collaborates for problem troubleshooting and resolution.
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Provides exceptional customer service to support ongoing customer delivery and customer satisfaction.
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Leads, participates, and drives resolutions where applicable in both customer- and internal-facing presentations and meetings.
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Participates in strategy meetings, establishes specific processes and reports, provides demonstrations, reviews contract documents, creates process manuals, inputs, and ensures accurate input of data in MetLife systems.
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Develops agenda and presentation materials for customer meetings.
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5+ years of relevant experience
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Knowledge of Group Benefits core products
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Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
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Excellent organizational, interpersonal, and communication skills, both written and verbal, with strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
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Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
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Knowledge of Group Benefits core products - particularly Disability and Absence Management
The expected salary range for this position is $64,800 - $99,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
