Overview
Join our dynamic automotive team as a Service Advisor/Writer, where your enthusiasm and expertise will drive exceptional customer experiences and ensure smooth service operations. In this vital role, you’ll serve as the primary point of contact for customers bringing their vehicles in for maintenance and repairs. Your energetic approach will help bridge the gap between customers and our skilled technicians, ensuring clear communication, accurate service documentation, and customer satisfaction. If you thrive in a fast-paced environment and possess a passion for automotive excellence, this is the perfect opportunity to accelerate your career!
Duties
- Greet customers warmly, listen actively to their vehicle concerns, and accurately record their service needs.
- Prepare detailed repair orders using auto estimating software, ensuring transparency and clarity for both customers and technicians.
- Communicate effectively with service technicians regarding vehicle diagnostics, mechanical issues, and recommended repairs such as transmissions, brake repair, suspension, or tire services.
- Upsell additional maintenance services like oil changes, alignments, shocks & struts, or diesel engine repairs to maximize customer value while maintaining integrity.
- Manage cash handling responsibilities accurately during payment processing and ensure all transactions are properly documented.
- Follow up with customers on vehicle status updates and explain repair procedures clearly to foster trust and satisfaction.
- Maintain organized service records, ensure timely completion of work orders, and support the overall efficiency of the service department.
Requirements
- Proven dealership experience or auto service management background with a strong understanding of automotive diagnostics and repair procedures.
- Excellent customer service skills with the ability to communicate technical information clearly and professionally.
- Knowledge of automotive systems including air brakes, alignments, suspensions, tire services, shocks & struts, brake repairs, and diesel engine repairs.
- Experience with auto estimating tools and automotive repair processes such as oil changes or light repair is highly desirable.
- Mechanical knowledge combined with previous service technician experience or mechanic background is a plus.
- Ability to handle cash transactions accurately while managing multiple customer interactions simultaneously.
- Strong sales skills with a focus on upselling services that meet customer needs without pressure. Join us to be part of a vibrant team dedicated to delivering top-tier automotive care! We value energetic professionals who are eager to grow their careers in a supportive environment that rewards initiative and excellence.
Pay: $48,000.00 - $70,000.00 per year
Work Location: In person
