Position Summary
Responsible for providing IT related support to internal customers to minimize operational disruption. Contributes to and supports the goals of the department and the organization.
Essential Functions
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Provides various technical support to end users by investigating and resolving software and hardware problems.
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Advanced technical issues involving Microsoft’s full suite business applications and operating systems.
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Analyze and resolve network performance issues.
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Contributes and maintains accurate documentation to provide consistent solutions.
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Assists with projects, tasks, and planning.
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Other duties as assigned.
Supervisory Responsibilities
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Does not directly supervise any employees
Competencies, Skills, and Education Requirements
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Bachelor’s degree in computer science or related work experience
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Must possess a high school diploma or general education degree (GED)
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Advanced knowledge with Windows 10 and 11
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Experience with networking preferred
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Work & learn independently
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Excellent verbal and written communication skills
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Excellent project management skills and strong ability to prioritize
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Multi-tasking abilities and thorough follow-up required
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Strong organizational and time management skills required
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Must be able to pass a background screen, and a drug screen
Travel Requirements
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Some travel may be required
