JOB DESCRIPTION
Job Title: Customer Service Representative (CSR) – Part-Time
Reports To: Banking Center Manager
Prepared Date: July 6, 2026
Approved By: Human Resources
Job Summary:
A Customer Service Representative (CSR) is responsible for providing exceptional service to customers by handling inquires, processing transactions, resolving issues, and promoting bank products & services. A CSR serves as the first point of contact for customers and plays a key role in maintaining customer satisfaction and loyalty.
Key Responsibilities:
· Greet customers and assist with daily banking needs including deposits, withdrawals, transfers, and account inquiries.
· Provide information on bank products and services; cross-sell and upsell as appropriate.
· Handle customer complaints and issues in a professional and timely manner.
· Open and close accounts, update customer information, and assist with account maintenance.
· Educate customers on digital banking tools (mobile app, online banking, ATMs, e-statements).
· Ensure compliance with bank policies, procedures, and regulatory requirements.
· Maintain accurate records of customer interactions and transactions.
· Refer complex issues to the appropriate departments (e.g., loans, fraud, compliance).
· Balance cash drawers and maintain proper documentation.
· Support branch goals and participate in team initiatives and sales campaigns.
· Has a basic understanding of the consumer products and services offered by First State Bank
· Presents a neat and professional appearance
· Maintains a neat and orderly work area.
· Applicant must be customer oriented and willing to follow the strict guidelines of customer service at FSB.
· Will include other duties as assigned including First State Bank’s Standard of Performance
Qualifications & Experience
· High School diploma or equivalent
· Strong communication and interpersonal skills.
· Ability to multitask, prioritize work, and meet deadlines.
· Basic computer skills and familiarity with banking software.
· Attention to detail and a commitment to accuracy and confidentiality.
· Positive attitude, professionalism, and a teamwork & customer-focused mindset.
Pay: From $15.00 per hour
Work Location: In person
