Welcome to Montage Health’s application process!
Job Description:
Under the leadership of the HIT Applications Manager, the System Analyst I is responsible for supporting all aspects of build, maintenance, break/fix and optimization in their assigned applications. This position collaborates with other application analysts, Clinical Informatics, Instructional Designers and users to maintain and optimize Montage’s electronic health record.
Responsibilities include but are not limited to:
Development, testing, validation and maintenance of the Epic application
Serve as a resource in promoting the understanding, integration and application of information technology in healthcare settings
Developing and maintaining an understanding of clinical, technical and operational workflows to properly optimize the assigned application.
Provide support to end users for software implementations, updates, and new version releases and document project issues.
Complete testing and workflow validation of assigned applications and modifications before implementation into all environments
Gathering end user requirements and evaluating complicated workflows by working directly with end users
Oversee implementation of upgrades and service updates
Participate in on call coverage rotation as assigned
Follow team standard operating procedures, polices, and use organization standard templates
Assist Help Desk with patient-reported issues including issue investigation, resolution, and workflow training
HIT departmental responsibilities
Maintaining focus on customer service and responsiveness
Excellent communication both written and verbal
Troubleshoot technical problems
Use of HIT tools, applications, and processes
Maintain fluency in HIT and industry best practices, tools, applications, certifications and
processes
Follow departmental and organizational policies and procedures
Required Experience:
-
1-3 years in technology or healthcare field
Preferred Experience:
-
Epic software knowledge
-
ITIL knowledge
-
Project Management Experience
Education:
Bachelor’s degree in a S.T.E.M. field required. Equivalent experience may be substituted.
Licensure/Certifications:
-
MyChart*
-
EpicCare Ambulatory
-
Core Analyst Badge
-
Hello World Badge
-
One of the following:
-
MyChart Care Companion Badge
-
Patient Financial Experience Badge
-
Decision Trees Badge
-
Patient Entered Data Badge
-
MyChart Bedside Badge
- MyChart certification is required within 90 days of completion date of course.
Equal Opportunity Employer
Salary Range (based on years of applicable experience)
$108,825 to $145,579
#LI-RL1
Assigned Work Hours:
Full time (exempt) This position is remote-local, must reside in California, work primarily from home and live within commuting distance to work location in Monterey, CA.
Position Type:
Regular
Pay Range (based on years of applicable experience):
$52.32
to
$69.99
