We are seeking a full time Front Desk Associate to join our growing family. We are a physician-owned practice that aims to provide exceptional care to our patients. We seek a friendly, organized, and motivated team member.
This position is ideal for someone who enjoys helping others, thrives in a fast-paced healthcare setting, and takes pride in creating a positive patient experience throughout a patient’s plan of care..
Schedule
Monday - Thursday 8:00am - 5:00pm
Friday 8:00am - 3:00pm
Key Responsibilities:
Patient Scheduling and Appointment Management:
- Schedule patient appointments and manage the appointment calendar for medical professionals.
- Confirm appointments, send reminders, and follow up on no-show appointments.
- Handle patient inquiries regarding availability and appointment details.
Patient Reception and Communication:
- Greet and check in patients upon arrival.
- Answer phone calls and address patient inquiries, providing general information and answering questions regarding services, policies, and procedures.
- Assist patients with filling out necessary forms and documents upon arrival.
Medical Records Management:
- Maintain accurate and up-to-date patient records, including personal information, medical history, and insurance details.
- Ensure all medical records are filed appropriately and comply with privacy regulations, such as HIPAA.
- Prepare patient charts for daily appointments and assist in patient charting during consultations.
Billing and Insurance Coordination:
- Verify patient insurance details, including coverage and eligibility.
- Process insurance claims and coordinate with insurance providers on patient billing issues.
- Assist with medical billing by ensuring proper coding and supporting the collection of co-pays or outstanding balances.
Office Administration:
- Manage office supplies, including ordering and restocking.
- Handle incoming and outgoing correspondence, including faxing, mailing, and scanning documents.
- Maintain the cleanliness and organization of the office and patient waiting areas.
- Assist with billing and coding documentation to support the medical billing team.
Data Entry and Clerical Support:
- Enter patient data, including personal details, medical history, and test results, into the healthcare system.
- Help prepare reports and documents for medical staff, insurance purposes, and other administrative needs.
- Provide general clerical support to medical professionals, including drafting letters, processing forms, and scheduling meetings.
Patient Follow-up:
- Follow up with patients to confirm appointment details or remind them about upcoming procedures.
- Assist with patient referral coordination, ensuring patients are connected with specialists or other healthcare services.
- Provide patients with information about aftercare instructions, medication, and other post-visit care needs.
Coordination with Healthcare Providers:
- Act as a liaison between patients and medical professionals, ensuring smooth communication regarding appointments, treatments, and procedures.
- Relay important patient information to the appropriate medical staff.
- Assist with preparation for patient consultations, including gathering necessary documents or medical information.
Compliance:
- Ensure compliance with all healthcare regulations, including confidentiality, billing practices, and medical record-keeping laws.
- Maintain patient confidentiality in accordance with HIPAA guidelines.
Qualifications:
- High school diploma or equivalent required; Associate's degree in healthcare administration or a related field preferred.
- Previous experience in medical office administration or a similar role preferred.
- Familiarity with medical terminology, healthcare systems, and patient care protocols.
- Basic understanding of medical billing and insurance processes.
- Excellent organizational, multitasking, and time management skills.
- Strong communication skills, both verbal and written.
- Proficiency in using office equipment (phones, fax machines, computers) and healthcare management software.
- Ability to maintain confidentiality and handle sensitive patient information with discretion.
- Must be willing to travel to our Perry and Dothan office for coverage.
Pay: From $15.00 per hour
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- Would you be able to reliably commute to provide coverage as needed in our Perry and Dothan offices?
Work Location: In person
