Job Summary:
As a Customer Relations Associate at Crown Motors, your primary responsibility is to manage incoming calls and set service appointments to provide an efficient, friendly experience for our customers. You will act as the first point of contact for customers, ensuring that their questions are answered and that appointments are scheduled accurately and efficiently. This role requires excellent communication skills, attention to detail, and a focus on customer satisfaction.
Key Responsibilities:
Qualifications:
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High school diploma or equivalent; additional training in customer service or administrative support is a plus.
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Previous experience in customer service, call center, or receptionist roles, ideally in the automotive industry.
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Excellent communication and phone etiquette skills.
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Strong organizational skills with attention to detail.
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Familiarity with CRM or scheduling software (experience with dealership management software is a plus).
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Ability to manage time effectively and prioritize tasks in a fast-paced environment.
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A positive, friendly attitude and a commitment to providing excellent customer service.
Physical Requirements:
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Ability to sit, use a computer, and talk on the phone for extended periods.
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Occasional light lifting or moving of office supplies (up to 25 pounds).
Working Conditions:
This is an office-based role within the dealership. Typical hours align with business operating hours, though occasional evening or weekend shifts may be required based on appointment volume.
Compensation:
This position offers an hourly wage, with potential benefits including health insurance, paid time off, and employee discounts.
