About Us
Happy Tails Travel, Inc. is a growing pet relocation company specializing in coordinating safe, detailed, specialized, and individualized travel for pets worldwide. This is not a hands-on pet role—this is a fast-paced, logistics-heavy, client-“facing” position. We are seeking a Pet Travel Specialist who will fit perfectly into our small, fast-paced team helping to coordinate pet travel for beloved family members.
Who This Role Is (and Is NOT) For
This role is for someone who:
- Thrives in structured, detail-heavy work
- Is comfortable with sales and client communication
- Can work independently without constant direction
- Wants a long-term role, not a steppingstone
This role is NOT for someone:
- Looking to change careers or “try something new”
- Who prefers hands-on animal work
- Who needs constant guidance or struggles with multitasking
Key Responsibilities
- Respond to client inquiries (email, phone, forms)
- Build and explain travel estimates
- Coordinate complex pet travel logistics (air + ground)
- Prepare and review travel documents, both domestic and international
- Track active transports (GPS, flight tracking, messaging)
- Manage multiple timelines and priorities simultaneously
Knowledge requirements
- Knowledge of domestic and international geography a plus
- Knowledge of domestic dog and cat breeds a plus
- Excellent memory absolutely necessary
Requirements (Non-Negotiable)
- 3+ years customer service
- 3+ years sales experience
- 3+ years in a fast-paced administrative role
- Proven ability to work remotely and independently
- Strong attention to detail and organization
- Excellent written and verbal communication
- Comfortable handling high volume and time-sensitive tasks
- Proficient in Microsoft Office (Outlook, Teams, and Excel required)
- Typing speed 60+ WPM (test required)
- Must be based in Tucson, AZ area (must have ability to come to office, as needed)
What We’re Specifically Looking For
- Self-starter with initiative
- Strong multitasker who is detail-oriented
- Confident on the phone and comfortable with sales
- Team player willing to help with any task
- Respectful, professional, and coachable
- Willing to learn our systems before suggesting changes
Work Structure
- Part-time to start (this should be your primary job)
- Hybrid after training (in-office required initially)
- On-call availability (evenings/weekends/holidays, as needed, based on client's travels)
What We Offer
- Supportive, small team environment
- Flexible scheduling (within business needs)
- Paid time off + holiday pay (only available to full-time after 1 year probation)
- Bonus opportunities based on performance
- Retirement plan (Simple IRA match after 1 year)
Important Note
We are a small, detail-driven team. We move quickly and expect a high level of accountability.
If you are not comfortable with structure, deadlines, and ownership of your work, this will not be the right fit.
To Apply
Please submit your resume and be prepared to:
- Provide current, verifiable references (phone and email)
- Demonstrate knowledge of our company and services
- Complete skills and typing assessments
Pay: From $20.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Opportunities for advancement
- Retirement plan
- Work from home
Application Question(s):
- Are you willing to undergo a background check?
Experience:
- Sales: 3 years (Required)
- Administrative: 3 years (Required)
- Customer service: 3 years (Required)
Location:
- Tucson, AZ 85718 (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Tucson, AZ 85718 (Required)
Work Location: Hybrid remote in Tucson, AZ 85718
