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Lead Front Desk Agent

Marriott's SurfWatch -
Hilton Head Island, SC

Job Details

Full-time
$20.25 an hour

Benefits

Free parking
Employee discount
Gym membership

Qualifications

Driver's License

Full Job Description

Hourly Rate: $20.25

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Shift: 1st & 2nd; must be available to work weekends and holidays.

Requirement: must have a U.S. valid driver's license for a minimum of one year

Where great benefits lead to a life fulfilled.

On-Site Free Parking or Gate Pass
Complimentary uniforms including safety shoes
Complimentary bus tickets for Palmetto Breeze
Discounted golf (Heritage Collection at Port Royal and Shipyard)
Cell phone discounts
Fitness center discounts

As a Lead Guest Services Associate, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.

Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Lead Guest Services Associate at MVW:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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