Job Title: Service Appointment Coordinator / Service Loaner Program Manager
Location: Schwan Buick GMC Cadillac
Employment Type: Full-Time
Schedule: Monday – Friday, 7:00 AM – 5:30 PM
Compensation: Approximately $18/hour (average) | Paid vacation after 1 year of service
Requirements: Valid driver’s license required
Job Summary
Service Appointment Coordinator / Courtesy Transportation Specialist
Schwan Buick GMC Cadillac is seeking a dependable, customer-focused individual to join our Service Department as a Service Appointment Coordinator / Courtesy Transportation Specialist.
This full-time position is ideal for someone who enjoys working with customers, has excellent communication skills, and thrives in a fast-paced environment.
Responsibilities
Service Appointment Coordination
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Answer incoming service calls professionally and efficiently
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Schedule and manage customer service appointments
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Assist customers with general service-related questions
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Send appointment reminders via text message
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Reschedule appointments as needed
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Coordinate daily service scheduling with advisors and technicians
Courtesy Transportation Fleet Management
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Check loaner vehicles in and out
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Complete all required loaner paperwork
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Inspect vehicles before and after each use
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Photograph loaner vehicles to document their condition
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Monitor vehicle cleanliness, fuel levels, and overall condition
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Ensure loaner vehicles are ready for customer use
Qualifications
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Outstanding customer service and communication skills
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Strong organizational and multitasking abilities
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Comfortable using computers, phones, and texting platforms
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Detail-oriented with the ability to document vehicle condition accurately
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Valid driver's license with a clean driving record
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Professional appearance and positive attitude
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Previous customer service or dealership experience is a plus, but not required
Schedule
Full-Time
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Monday through Friday
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7:00 AM – 5:30 PM
Benefits
We offer an excellent benefits package, including:
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Supplemental Insurance
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401(k)
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Profit Sharing
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Paid Time Off (PTO)
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