We're looking for friendly, dependable agents to support toll road customers for various tolls, helping drivers with their accounts, toll payments, and general inquiries.
Responsibilities
- Respond to customer inquiries via phone in a timely and professional manner.
- Maintain accurate records of customers interactions.
- Assist customers with billing, toll violations, and account questions.
- Maintain detailed records of customer interactions in the database through accurate data entry.
- Assist in resolving customer complaints by identifying the issue and providing appropriate solutions.
- Collaborate with team members to improve overall customer service processes.
- Uphold company standards for phone etiquette and professionalism during all interactions.
Qualifications
- Previous experience in customer support is preferred
- Strong office skills including data entry and cash handling experience are advantageous.
- Excellent phone etiquette with the ability to communicate clearly and effectively.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A positive attitude with a willingness to learn and adapt to new challenges.
- Strong problem-solving skills with the ability to think critically under pressure.
- Monday through Friday Schedule
- Computer Literate
- Excellent Communication Skills
- Reliable Transportation
- Strong attendance and punctuality are required- reliability is essential to our team's success
- Must be able to work full time (40 hours/week, 8 hours/day)
- Must be able to work 8 AM - 5 PM
Job Type: Full-time
Pay: $12.50 per hour
Expected hours: 40 per week
Pay: $12.50 per hour
Work Location: In person
