About Get Covered LLC
We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.
As Get Covered continues to scale, we are looking for a hands-on, business-minded Director of People to help strengthen our people operations, support managers, improve employee experience, and build the right amount of structure for a high-growth company.
About the role
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The Director of People will build the People function at Get Covered, supporting a growing team across multiple regions, including onshore and offshore employees. This role is ideal for a practical, thoughtful People leader who understands how to balance structure with speed in a startup environment.
What you'll do
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People Operations & Infrastructure
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Build, improve, and maintain scalable people processes that support company growth.
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Develop and manage HR policies, employee handbook updates, procedures, and internal people documentation.
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Ensure employee records, HR systems, onboarding materials, and compliance documentation are accurate and organized.
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Help establish consistent practices across U.S.-based and offshore teams.
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Evaluate and improve HR tools, workflows, and reporting.
Manager Support & Employee Relations
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Serve as a trusted advisor to managers on employee relations, performance, communication, and team dynamics.
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Provide practical guidance on coaching, conflict resolution, documentation, disciplinary actions, and terminations.
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Help managers set clear expectations, provide feedback, and address issues early.
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Support a workplace culture built on accountability, respect, ownership, and collaboration.
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Handle sensitive employee matters with professionalism, discretion, and sound judgment.
Talent Acquisition & Onboarding
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Partner with leadership and hiring managers to define role requirements, hiring priorities, and interview processes.
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Improve recruiting workflows, candidate experience, job descriptions, interview guides, and offer processes.
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Coordinate onboarding programs that help new employees quickly understand Get Covered’s business, culture, tools, and expectations.
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Ensure onboarding is consistent across departments and locations.
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Support workforce planning as the company scales.
Performance Management & Employee Development
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Design and manage practical performance review processes, including 90-day reviews, annual reviews, and manager feedback cycles.
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Help establish clear role expectations, goals, and career development frameworks.
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Support managers in identifying high performers, performance gaps, and development opportunities.
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Assist with performance improvement plans when needed.
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Promote a culture of continuous feedback and accountability.
Culture, Engagement & Communication
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Help protect and scale the culture that has helped Get Covered grow.
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Develop employee engagement initiatives, pulse surveys, feedback channels, and internal communication rhythms.
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Partner with leadership to improve transparency, alignment, and cross-functional collaboration.
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Support company meetings, employee communications, recognition programs, and culture-building activities.
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Identify opportunities to improve employee experience without adding unnecessary bureaucracy.
Qualifications
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7+ years of progressive HR, People Operations, or Human Resources experience.
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Strong knowledge of employee relations, performance management, onboarding, and employment compliance.
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Experience supporting teams across multiple regions or states.
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Experience working with both U.S.-based and offshore teams is strongly preferred.
Skills & Attributes
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Practical, business-minded approach to people operations.
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Comfortable operating in a fast-paced, evolving environment with limited existing structure.
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Strong judgment, discretion, and emotional intelligence.
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Excellent communication, documentation, and problem-solving skills.
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Ability to build trust with executives, managers, and employees.
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Strong understanding of when to introduce process and when to keep things simple.
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Comfortable handling sensitive employee matters professionally and objectively.
• • Able to balance employee advocacy with business needs.
The pay range for this role is:
110,000 - 130,000 USD per year(Remote)
