About Zyppy
Zyppy helps website owners, marketers, publishers, and search engine optimization professionals improve organic search performance through practical tools, research, and education.
We are looking for a Community Manager Assistant to help support and grow the Zyppy community across our directory service, social media, email, webinars, customer conversations, and online discussions. This role is ideal for someone who enjoys helping people, writing clearly, staying organized, and engaging with digital marketing and search engine optimization topics.
You do not need to be a search engine optimization expert, but you should be curious, detail-oriented, and comfortable learning quickly.
Role Overview
The Community Manager Assistant will help Zyppy stay connected with its audience, customers, and broader marketing community. You will assist with community engagement, content coordination, social media support, customer communication, research, and light administrative tasks.
This role requires strong writing skills, good judgment, and the ability to represent Zyppy in a friendly, helpful, and professional way.
Responsibilities
Community Engagement
- Monitor and respond to comments, questions, and mentions across channels such as LinkedIn, X, YouTube, email, and other community platforms.
- Help identify useful conversations where Zyppy can contribute helpful answers.
- Flag important customer questions, technical issues, testimonials, or product feedback for the team.
- Encourage positive, helpful discussion around Zyppy content, tools, webinars, and research.
- Help maintain a warm, responsive, and trustworthy brand voice.
Social Media Support
- Assist with drafting and scheduling social media posts.
- Repurpose existing Zyppy content into short posts, discussion prompts, summaries, and replies.
- Track engagement on posts and identify which topics resonate with the audience.
- Help maintain a consistent posting schedule.
- Suggest timely topics, questions, or conversation starters relevant to search engine optimization and digital marketing.
Content and Webinar Support
- Help prepare promotional copy for webinars, reports, blog posts, videos, and product updates.
- Assist with collecting audience questions before, during, and after webinars.
- Summarize community feedback and frequently asked questions.
- Help turn webinars, articles, and research into smaller content pieces for social and email.
- Proofread short-form content for clarity, tone, grammar, and accuracy.
Customer and Audience Support
- Help answer common customer or community questions using approved resources.
- Route technical, billing, or account-specific questions to the appropriate person.
- Keep track of recurring issues, requests, or feedback themes.
- Help improve response templates, frequently asked questions, and support documentation.
- Maintain a helpful, patient, and professional tone in all customer interactions.
Research and Organization
- Monitor trends, discussions, and common questions in the search engine optimization and digital marketing space.
- Research influencers, communities, podcasts, newsletters, and websites where Zyppy may want to engage.
- Maintain organized notes, spreadsheets, and task lists.
- Help track community growth, engagement metrics, and campaign performance.
- Support occasional outreach efforts for partnerships, guest appearances, or content promotion.
Required Qualifications
- Strong written communication skills.
- Comfortable engaging with people online in a professional brand voice.
- Highly organized and able to manage recurring tasks.
- Good judgment when responding publicly or escalating sensitive issues.
- Familiarity with social media platforms, especially LinkedIn and X.
- Ability to learn new tools and processes quickly.
- Attention to detail.
- Reliable, proactive, and comfortable working independently.
- Interest in search engine optimization, digital marketing, content marketing, or online business.
Preferred Qualifications
- Experience as a community manager, social media assistant, marketing assistant, customer support assistant, or virtual assistant.
- Basic understanding of search engine optimization.
- Experience using tools such as Google Sheets, Google Docs, Notion, Slack, Buffer, Hootsuite, ConvertKit, Mailchimp, HubSpot, or similar platforms.
- Experience helping with webinars, online events, newsletters, or content promotion.
- Comfortable summarizing long-form content into short, clear takeaways.
- Experience working with a small remote team.
- Basic familiarity with analytics, engagement tracking, or campaign reporting.
Traits We Value
The right person for this role is:
- Helpful and friendly.
- Clear and concise in writing.
- Curious about marketing and search.
- Comfortable asking questions when something is unclear.
- Calm and professional when handling feedback or complaints.
- Organized enough to keep many small tasks moving.
- Thoughtful about how words represent a brand.
- Reliable with deadlines and follow-through.
Example Tasks
A typical week may include:
- Responding to comments on LinkedIn posts.
- Collecting questions from webinar attendees.
- Drafting five social media posts from a recent Zyppy article.
- Updating a spreadsheet of community feedback.
- Flagging a customer issue for follow-up.
- Researching relevant search engine optimization discussions.
- Summarizing common questions from email replies.
- Helping schedule posts for an upcoming launch or event.
Work Environment
This is a remote role with flexible hours. Most work can be done asynchronously, but some overlap with United States business hours is helpful for team communication and timely responses.
Zyppy is a small, focused company, so this role is best for someone who enjoys variety, takes initiative, and is comfortable helping wherever needed.
Pay: From $20.00 per hour
Benefits:
Work Location: Remote
