Company Overview
Best Western Hotels & Resorts offers a different kind of work atmosphere, a place where everybody pulls together around a common goal. Helping one another is at the heart of our organization, which began as an informal referral system in 1946 among member hotels.
We are seeking a dedicated Front Desk Agent to join our team at Best Western.
Position Summary
The Front Desk Agent plays a key role in delivering excellent guest service at the Best Western Plus Dixon Davis. This position is responsible for welcoming and assisting guests, handling reservations and payments, maintaining accurate records, and ensuring a clean, safe, and hospitable environment. As a member of a small team, this role also includes light cleaning, assisting with breakfast preparation, and supporting other hotel operations as needed.
This is a Full-Time position with a rotating schedule. Weekday, weekend, and holiday availability is required.
Essential Duties and Responsibilities
- Greet and assist guests in a professional, friendly, and efficient manner.
- Check guests in and out according to hotel standards using the property management system.
- Handle guest inquiries, reservations, and requests promptly and courteously.
- Maintain accurate cash handling and credit card processing procedures.
- Assist with daily breakfast setup, restocking, and clean-up to ensure a positive guest experience.
- Perform light housekeeping duties as needed, including cleaning lobby areas, public restrooms, and assisting with laundry.
- Maintain a safe and secure environment for guests and team members; report any safety or maintenance issues promptly.
- Follow all brand standards, policies, and procedures as outlined by Best Western and the hotel’s management.
- Support other hotel departments as needed to ensure smooth daily operations.
Qualifications
- Must be at least 18 years of age and legally authorized to work in the United States.
- Previous front desk, hospitality, or customer service experience preferred but not required.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Must be able to work independently and as part of a team.
- Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.
- Basic computer proficiency required.
Physical Requirements
- Must be able to stand, walk, and move for extended periods of time.
- Must be able to lift up to 25 lbs. occasionally.
- Must be able to bend, reach, and perform light cleaning tasks safely.
Work Environment
This position operates in a hotel setting and may involve exposure to cleaning chemicals, varying temperatures, and busy guest service periods. The role requires adherence to all California labor laws, including mandatory meal and rest breaks, accurate timekeeping, and compliance with workplace safety standards (Cal/OSHA).
Equal Employment Opportunity
Best Western Plus Dixon Davis is an Equal Opportunity Employer. We comply with all applicable federal, state, and local employment laws and prohibit discrimination and harassment of any kind based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic as outlined by California state law.
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
Work Location: In person
