Officer Expectations
Officers are expected to maintain a professional presence, provide exceptional customer service, deter criminal activity, and ensure a safe shopping environment for customers and employees.
Uniform & Professional Appearance
- Report in full security uniform.
- Maintain a clean, professional appearance.
- Remain alert and avoid personal device use unless authorized.
Post Responsibilities
- Stand at the main entrance greeting customers.
- Provide customer assistance.
- Maintain situational awareness.
- Suspicious behavior
- Theft
- Disorderly conduct
- Safety hazards
- Property damage
- Unattended items
- Loitering
Theft Response
- Verbally engage only.
- Do not use physical force or attempt to recover merchandise from a suspect.
- Do not pursue suspects outside the store.
- Recover merchandise only if it has been abandoned.
- Notify law enforcement when appropriate.
- Complete an incident report for all theft-related incidents.
Break Schedule
8-Hour Shifts
- 10-minute breaks at approximately 3.5 and 7 hours.
- 30-minute meal break at approximately 5 hours.
6-Hour Shifts or Less
- 10-minute breaks at approximately 2.5 and 5 hours.
Emergency Procedures
- Call 911 for emergencies.
- Immediately notify DWR management.
Reporting Requirements
Document all significant incidents before the end of your shift, including:
- Thefts
- Disturbances
- Property damage
- Injuries
- Law enforcement responses
- Suspicious persons
- Safety hazards
Professional Conduct
- Remain professional at all times.
- De-escalate situations whenever possible.
- Avoid arguments and confrontations.
- Follow all company policies and procedures.
- Maintain confidentiality.
Pay: $25.00 per hour
Work Location: In person
