Auto Bodily Injury Claims Adjuster
Location: Phoenix, Arizona (Hybrid)
Schedule: Monday–Thursday In Office | Friday Optional Remote
Remote opportunities may be considered for highly qualified candidates residing outside the Greater Phoenix area.
Position Summary
Seaview Insurance Company is seeking an experienced Auto Bodily Injury Claims Adjuster to join our growing Claims organization.
We are looking for an adjuster who enjoys investigating complex automobile liability claims, analyzing coverage, evaluating bodily injury exposures, negotiating settlements, and making sound business decisions. This is an opportunity to join a company where your experience is respected, your judgment is trusted, and your contributions make a meaningful impact.
At Seaview, claims professionals are empowered to make decisions, solve problems, and continuously improve their technical expertise. Our leaders provide coaching, support, and professional development—not micromanagement. If you're looking for a company that values accountability, collaboration, and long-term career growth, we'd like to meet you.
What You'll Do
Investigate & Evaluate Claims
- Investigate moderate to complex automobile bodily injury claims involving both attorney-represented and unrepresented claimants.
- Review police reports, recorded statements, medical records, photographs, expert reports, and other evidence.
- Determine liability, evaluate damages, analyze comparative negligence, and identify applicable insurance coverage.
- Recognize fraud indicators and other claim concerns requiring additional investigation.
- Maintain accurate and timely electronic claim documentation.
Negotiate & Resolve Claims
- Evaluate bodily injury claims using medical documentation, legal principles, claim facts, and company guidelines.
- Establish and maintain appropriate claim reserves.
- Develop claim strategies that promote timely, fair, and cost-effective claim resolution.
- Negotiate settlements with claimants, attorneys, medical providers, and insurance carriers.
- Coordinate litigation referrals and partner with defense counsel on litigated claims when appropriate.
Deliver Exceptional Customer Service
- Communicate professionally and empathetically with policyholders, claimants, attorneys, medical providers, and business partners.
- Keep customers informed throughout the life of the claim.
- Handle difficult conversations with confidence, professionalism, and sound judgment.
- Build trust through responsive communication and exceptional claim handling.
Collaborate & Grow
- Partner with Claims Leadership on complex claim issues and settlement strategies.
- Participate in training, coaching, and continuing professional development.
- Share knowledge and best practices with teammates.
- Support initiatives that improve quality, efficiency, compliance, and the customer experience.
- Utilize technology and innovative tools to improve claim handling and operational effectiveness.
What We're Looking For
Required Qualifications
- Minimum three (3) years of insurance carrier experience handling Auto Bodily Injury Claims.
- Experience handling attorney-represented bodily injury claims.
- Strong knowledge of automobile liability investigations, bodily injury evaluation, coverage analysis, and claim negotiation.
- Excellent analytical, investigative, negotiation, and decision-making skills.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to obtain and maintain required adjuster licenses.
Preferred Qualifications
- Bachelor's Degree.
- Multi-state claims handling experience.
- Litigation management experience.
- Experience with comparative negligence and complex liability investigations.
- Bilingual communication skills are a plus.
Core Competencies
- Auto Bodily Injury Claims
- Liability Investigation
- Coverage Analysis
- Injury Evaluation
- Claim Negotiation
- Litigation Coordination
- Customer Service
- Critical Thinking
- Decision Making
- Communication
- Time Management
- Relationship Building
- Continuous Improvement
Why Join Seaview Insurance Company?
At Seaview, we believe our people are our greatest competitive advantage.
Our Claims organization is built on trust, accountability, collaboration, and continuous improvement. We empower adjusters to make informed decisions, provide the tools necessary to succeed, and create opportunities for professional growth. Whether your goal is becoming a senior technical adjuster, supervisor, manager, or future leader, you'll find opportunities to build a rewarding career with us.
If you're looking for an organization where your work matters, your voice is heard, and your career can continue to grow, we encourage you to apply.
Compensation
- Competitive salary based on experience
- Annual variable pay opportunity
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
