Mountain Ridge Pediatrics is seeking a friendly, organized, and dependable Clinical Front Office Team Member to join our pediatric outpatient practice. We are looking for someone who enjoys working with children and families and thrives in a fast-paced, team-oriented medical office.
Position Summary
The Clinical Front Office team member is responsible for providing a welcoming experience for patients and families while supporting the daily clinical and administrative operations of the practice. The ideal candidate is professional, compassionate, detail-oriented, and comfortable multitasking in a busy pediatric environment.
Responsibilities
- Greet patients and families in a warm, professional manner
- Check patients in and out efficiently and accurately
- Verify patient demographics and insurance information
- Schedule and manage appointments, including follow-up visits
- Answer phones and respond to patient questions appropriately
- Communicate with parents/guardians regarding appointments, forms, and office needs
- Coordinate patient flow between the front office and clinical staff
- Assist clinical staff with administrative and patient-care support as needed
- Process referrals, medical records, school forms, and other patient documentation
- Collect copays, balances, and other patient payments
- Maintain accurate and confidential patient records
- Follow HIPAA and office policies and procedures
- Provide excellent customer service to patients, parents, and caregivers
- Work collaboratively with providers, nurses, medical assistants, and other office staff
Qualifications
- Previous experience in a medical office, pediatric practice, or healthcare setting preferred; but willing to train the right individual
- Excellent customer service and communication skills
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable working with children and families
- Professional, dependable, and team-oriented
- Ability to maintain patient confidentiality and follow HIPAA requirements
- Experience with electronic health records (EHR) preferred
- Medical terminology and insurance verification experience preferred
What We’re Looking For
We are looking for someone who is:
- Compassionate and patient-centered
- Positive and professional
- Dependable and accountable
- Comfortable working as part of a team
- Able to remain calm and organized during busy clinic days
- Willing to learn and take initiative
- Passionate about providing excellent care and service to children and their families
Schedule
Full-Time | Monday–Friday
Rotating Saturday schedule 9a-12p
Why Join Our Team?
At Mountain Ridge Pediatrics, we believe that providing excellent pediatric care starts with a strong, supportive team. Our front office staff play an important role in creating a positive experience for every child and family who walks through our doors.
If you are looking for a rewarding position where you can make a difference in the lives of children and families, we would love to hear from you!
Apply today to join the Mountain Ridge Pediatrics team.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
Work Location: In person
