Position Summary
The Training Operations Specialist owns the execution and day-to-day operational flow of training activities. This role ensures that systems are maintained, tasks are completed, and commitments are followed through with accuracy and consistency.
By taking ownership of scheduling, tracking, reporting, and coordination, this position enables Training leadership to focus on program development, strategy, and continuous improvement.
This is a high-accountability execution role focused on organization, follow-through, and maintaining operational consistency across the department.
Key Responsibilities
Operational Execution & Task Management
Own the execution and tracking of recurring training tasks
Maintain visibility on priorities, deadlines, and follow-ups
Ensure work is completed accurately and on time without repeated oversight
Scheduling, Planning & Communication
Develop and maintain project schedules, calendars, and communication plans
Coordinate timelines across departments to ensure alignment and execution
Training & Onboarding Coordination
Coordinate logistics for internal training events and onboarding programs
Track completion and follow up on outstanding requirements
Support a structured and consistent onboarding experience
Customer Training Coordination
Schedule and coordinate customer training engagements
Manage logistics, itineraries, and communication for external participants
Meetings, Notes & Follow-Through
Capture meeting notes, document decisions, and track action items
Assign owners and ensure deadlines are clearly communicated and followed
Data, Reporting & Systems Management
Maintain accurate training records, trackers, and documentation
Compile reports on participation, outcomes, and key metrics for executive review
Maintain and organize a centralized catalog of learning resources
Presentation & Content Support
Update and format presentation materials
Build clear, well-structured presentations from provided content and direction
Process & Efficiency Support
Team Support
Provide logistical and administrative support for training and development initiatives under the direction of the Training Manager
Partner with and support the broader HR team on departmental priorities, team-building activities, and other tactical needs as they arise
Key Qualifications
2+ years of experience in training, communications, or administrative support roles
Bachelor’s Degree in Education, Communication, or related field preferred
Demonstrated experience managing multiple tasks, deadlines, and priorities simultaneously
Proficiency in Microsoft Office, especially Excel and PowerPoint
Experience maintaining trackers, databases, or learning management systems
Strong written and verbal communication skills
Experience coordinating meetings, events, or onboarding processes
Comfort using digital tools and AI to improve efficiency and productivity
Key Competencies
Execution & Follow-Through: Consistently completes tasks accurately and on time without limited oversight
Organization & Attention to Detail: Maintains structured systems for tracking tasks, data, and responsibilities
Time Management & Prioritization: Effectively manages multiple priorities and adjusts as needed
Process Discipline: Follows established procedures while identifying and correcting gaps
Accountability: Takes ownership of responsibilities and ensures nothing falls through the cracks
Communication & Coordination: Clearly communicates updates, deadlines, and expectations across teams
Adaptability: Handles shifting priorities while maintaining organization and control
Technical Proficiency: Uses tools, systems, and AI to streamline work and improve efficiency
Customer & Employee Focus: Provides a positive and organized experience for internal and external stakeholders
AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER
Please advise us of any reasonable accommodation you may need in completing our application
process.
