Electronics Renewal is hiring Customer Support Specialists!
This front-line support role will work with Sales and Operations to provide product and service support. We are looking for forward-thinkers who want to grow into an account management, data analytics or operations support role.
Responsibilities:
- Respond to customer inquiries and requests via telephone and email in a timely fashion
- Work cross functionally with the relevant internal teams to ensure customer needs are being met
- Enter and update information in ZenDesk
- Escalate inquiries and requests as necessary
- Perform research to answer customer inquiries and requests
- Meet quantitative performance metrics as outlined
- Keep customer accounts current
- Other duties as assigned
Qualifications:
- High school diploma or general education degree (GED)
- 1-2 years of customer service experience or work history in related industry
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred
- Experience working with ZenDesk software
- Proficient in Microsoft Office, including Microsoft Excel
- Excellent interpersonal and communication skills
- Proven problem solver
- Comfortable working in a high volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Basic computer skills in various software and web-based applications
Job Type: Full-time
Pay: $17.00 - $21.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Compensation Package:
- Bonus opportunities
- Signing bonus
Application Question(s):
- Would you authorize a criminal background check, if required?
Experience:
- Microsoft Excel: 1 year (Required)
Ability to Commute:
- Nashville, TN 37211 (Required)
Work Location: In person
