Hospitality & Office Coordinator
Location: Northbrook, IL | On-Site
Schedule: Monday–Friday, 8:30 a.m.–2:00 p.m.
Reports To: Senior Director of Operations
Conference Attendance: Occasional conferences with stipend
About the Position
Lutheran Church Charities (LCC) is seeking a Hospitality & Office Coordinator to help create a welcoming, Christ-centered experience for everyone who walks through our doors or connects with our office.
This position serves as a key first point of contact for guests, donors, volunteers, churches, ministry partners, and callers while supporting the daily operations of our Northbrook office. The ideal candidate is warm, organized, dependable, service-minded, and comfortable balancing hospitality with administrative responsibilities.
What You’ll Do
- Welcome and assist visitors, donors, volunteers, churches, and ministry partners with warmth and professionalism.
- Answer and direct phone calls and monitor the main LCC email inbox.
- Coordinate meeting hospitality, refreshments, and guest needs.
- Keep reception, conference rooms, and common areas clean, organized, and welcoming.
- Process incoming and outgoing mail, shipping, and organizational mailings.
- Coordinate U-Haul reservations and organizational vehicle scheduling.
- Maintain office, kitchen, and hospitality supplies.
- Provide administrative and ministry support, including preparing materials, Zoom reports, correspondence, and mailings.
- Assist with conferences, special events, and organizational projects.
- Maintain confidentiality and handle donor, volunteer, staff, and organizational information with discretion.
- Identify ways to improve the guest experience and front-office processes.
- Support LCC's ministry needs as organizational priorities evolve.
What We’re Looking For
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- At least 2 years of experience in office administration, hospitality, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and work independently.
- Proficiency with Microsoft Office 365 and ability to learn new technology.
- Sound judgment, dependability, professionalism, and discretion.
- Ability to lift and carry up to 25 pounds as needed.
- Commitment to the mission, values, and Christian ministry of Lutheran Church Charities.
Preferred: Experience in a nonprofit, church, or ministry environment and familiarity with tools such as Basecamp, Zoom, Constant Contact, or Canva.
Why This Role Matters
The Hospitality & Office Coordinator helps create the first impression and daily experience of LCC for the people we serve and partner with. If you enjoy welcoming people, creating order, serving others, and supporting ministry behind the scenes, we would love to hear from you.
Pay: $18.00 - $20.00 per hour
Benefits:
Work Location: In person
