Job Summary
Ruddy LLC is seeking a motivated, detail-oriented, and customer-focused Leasing Agent to join its property management team in Washington, DC. The Leasing Agent will be responsible for managing the full leasing cycle — from initial prospect inquiries through to executed leases and move-in — across Ruddy LLC's portfolio of approximately 24 residential properties.
The ideal candidate has a strong understanding of DC's rental market, experience with Housing Choice Voucher Program (HCVP/Section 8) and RFTA processing, and is proficient with AppFolio Property Manager. A professional, proactive, and service-oriented approach is essential.
Responsibilities
Leasing & Prospecting
- Respond promptly to all leasing inquiries via phone, email, and online platforms (Zillow, Apartments.com, Indeed, etc.)
- Maintain an updated and accurate guest card log for all prospects in AppFolio
- Schedule and conduct property showings and tours for prospective tenants
- Follow up with prospective tenants to convert inquiries to applications
- Maintain thorough knowledge of all available units, pricing, amenities, and lease terms
- Market available units through online listing platforms and approved advertising channels
Lease Execution & Move-In
- Prepare, review, and execute lease agreements in compliance with DC Landlord-Tenant laws
- Conduct thorough move-in inspections and document unit condition with photos prior to tenant occupancy
- Collect and process security deposits and first month's rent in accordance with DC regulations
- Coordinate with maintenance team to ensure units are move-in ready
- Complete new tenant orientation — introduce lease terms, building rules, and key contact information
Reporting & Administration
- Submit daily leasing activity reports to the Senior Manager / Chief of Staff
- Maintain weekly occupancy and vacancy summaries in AppFolio
- Prepare monthly leasing performance reports including leads, showings, applications, and conversions
- Maintain accurate and up-to-date tenant records, lease files, and correspondence in AppFolio
- Coordinate with the Resident Services team on move-outs, renewals, and lease expirations
Tenant Relations & Customer Service
- Provide exceptional customer service to all prospective and current tenants throughout the leasing process
- Address tenant inquiries and concerns promptly and professionally
- Assist with lease renewals and communicate renewal terms to existing tenants in a timely manner
- Build and maintain positive relationships with tenants, housing agencies, and community partners
Required
- Minimum 2 years of residential leasing or property management experience
- Strong knowledge of DC Landlord-Tenant laws, Fair Housing regulations, and DC housing compliance requirements
- Proficiency in AppFolio Property Manager or similar property management software
- Excellent communication, negotiation, and interpersonal skills
- Strong organizational skills with the ability to manage multiple properties and prospects simultaneously
- Proficiency in Microsoft Office, Google Workspace, and digital communication tools
- Valid DC driver's license or reliable transportation preferred
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
Work Location: In person
